The current vacancy County Manager's departments. The eligibility list created by this vacancy may be used to hire other vacancies in the department or County.
To perform the daily claims management function for resolution of tort, auto, property/casualty, and subrogated claims for and against Ramsey County. This includes investigating claims, capturing, and analyzing data, and helping mitigate risk across the county. It also involves tracking and maintaining the county’s commercial insurance policies in collaboration with the Enterprise Risk Management Specialist and other county stakeholders. Partnering with stakeholders, including county employees, contractors, and residents is essential. Additionally serving as a liaison between the County Attorney’s Office, Finance, Risk, and other stakeholders with regards to claims and other legal matters.
Flexible Workplace
This position is identified under the designation of ‘flex work eligible’, meaning that the employee can formally opt to be in-office full-time or work a flex schedule in which at least two-days per week are performed in office and other days can be performed in a remote-first environment. Regardless of selection, the position carries expectations regarding on-site responsibilities and will require schedule flexibility beyond the minimum expectations set forth in the county’s flexible workplace policy. To view Ramsey County’s Flexible Workplace policy, go to: Flexible Workplace policy.
If an internal candidate is selected, salary will be set in accordance with the personnel rules (i.e., promotion, transfer, or voluntary reduction).
To view or print a copy of the complete Ramsey County job (class) description for this position, go to: Job Descriptions. Once at this page, you can browse the alphabetical list or search for a job description.
Responsibilities
Examples of Work Performed
- Manage inbound and outbound claims related to auto accidents, general liability/tort incidents, property damage, and other potential liabilities. This includes promptly recording and assessing new claims, gathering relevant information, and coordinating with stakeholders to ensure timely resolution.
- Update and maintain claims management workflows to align with claims management industry standards and best practices.
- Conduct thorough investigations into claims, including interviewing witnesses, collecting evidence, reviewing documentation, and assessing the validity of claims. Ensure all necessary information is gathered for appropriate claims liability decisions.
- Analyze claims data to identify trends and patterns, including tracking and analyzing claims trends to identify recurring issues, assess potential areas of vulnerability, and recommend strategies to mitigate risks and prevent future incidents.
- Generate comprehensive reports on claims activities, trends, and outcomes for the Enterprise Risk Management quarterly claims review meeting, as well as reports for senior management and relevant stakeholders, highlighting key findings, trends, and recommendations for claims mitigation strategies.
- Maintain a working knowledge of relevant laws, regulations, county policies, insurance policies, and claims industry best practices to mitigate legal, reputational, and financial risks.
- In partnership with the Enterprise Risk Management Specialist, work with the county’s insurance broker to review coverage options, assess policy terms, negotiate premiums, and ensure that the county maintains adequate insurance coverage across all departments and assets. Elevate concerns to the Enterprise Risk Manager as needed.
- Build and nurture relationships with various county departments, including gathering information, coordinating responses, and addressing department-specific risks promptly.
- Coordinate with legal entities, such as the County Attorney’s Office, to assess legal liabilities, update and maintain reserves, negotiate settlements, and help protect the county’s interests related to claims.
- Complete special assignments related to claims and insurance management and other duties as directed.
(The work assigned to a position in this classification may not include all possible tasks in this work and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position’s management approved work schedule is required.)
ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10.
Qualifications
Minimum Qualifications
Education: Bachelor's degree in risk management, accounting, business administration, insurance, economics, finance, Public Administration or a related field.
Experience: Three years of experience in any of the following areas: risk management, commercial claims management/administration, property or casualty insurance management, paralegal with claims management experience, or three years of experience in a closely related field.
Substitution: A combination of education and experience that equates to seven years can be substituted for a bachelor’s degree and three years of experience.
Certifications/Licensure: none.
Exam/Screening Process Information
The examination process will consist of the following section with each section weighted as indicated:
- Training and Experience Rating = 100%
The examination for Claims Analyst will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire. Not all applicants who meet the minimum qualifications will pass the training and experience rating. The rating on this supplemental questionnaire will depend on your answers to the questions – do not mark “see resume” or “see work history” as a response. Please answer all your questions clearly and completely. Failure to respond could affect your score and final rank on this examination.
Eligible List: The names of all applicants who filed a properly completed application and passed the examination/screening process shall be placed on the eligible list for an employment opportunity as a Claims Analyst. This list will be certified to the appointing authority which may use this list to conduct interviews to fill a vacancy. Candidates will remain on the list for 30 days or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted, informing them that the list has been posted and their rank on the list.
The names of all applicants who pass the examination with a score of 40 or higher will be forwarded to the department for further consider.
Veteran's Preference: This is a classified position requiring an open, competitive selection process. Veteran's Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application.
Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.
E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.
Equal Opportunity Employer: Ramsey County provides equal access to employment, programs, and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, familial or marital status, sexual orientation or gender identity, public assistance status, place of residence, political affiliation, or national origin.
Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce. The county strives being equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees. Advancing racial equity ensures all people who need access to opportunities and services we provide, will receive them. Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.
To print a paper application for this posting click Paper Application (Download PDF reader). You will need to print this posting AND answer the supplemental questions associated with this exam and submit them with your completed paper application.
For further information regarding this posting, please contact Megan.Simmons@co.ramsey.mn.us.
Ramsey County
Saint Paul, MN 55101
US
