Case Aide 1 - 2
Full-Time Case Aide 1 - 2 at Ramsey County
Available Openings: 1
Industry: Government, Direct Service/Social Services
Pay Type: Salary
Compensation: $43,001.05 - $61,564.81 Annually
Education Preferred: Yes
Education Level: High School
E-Verify: Yes
Criminal Background: Yes

Basic Function

The current vacancy is in the following Social Services Departments (Aging & Disability Services-MnCHOICES Division).

The Aging & Disability Services | MnCHOICES Division within the Social Services Department is responsible for administering Home and Community Based Services. The division is comprised of three major functional areas: The MnCHOICES unit, Administration & Access unit, and the Case Management unit. It is a priority and expectation of the county and the department to operationalize racial equity across the administration of Home and Community Based Services, as well as grow an organizational culture that is value based: People, Integrity, Community, Equity, and Leadership; and embodies the Mission & Vision of Ramsey County.
This Case Aide position serves in the MnCHOICES Unit – Middle Ground Team. The position provides ongoing support to case managers, supervisors, and division as needed. The case aide job duties include but are not limited to:  Assist in Middle Ground duties; open new CADI/CAC/BI/EW waivers; Coordinate with other counties for CFR waiver transfers; Track and assist with establishing MA and waiver eligibility; Daily documentation of work in appropriate computer system including SSIS, MNCHOICES, MMIS, WMS, MAXIS, and other systems as appropriate; Ability to prepare and process forms and reports in a timely manner; Ability to organize and complete work requirements to meet deadlines; Must be able to provide effective and responsive services across language, culture and race. Must be able to understand and apply complex rules, regulations and policies to provide high quality service; Must be able to work as part of an integrated care team, assisting co-workers and responding to needs of other agency clients; Provide information, referral and assistance to callers; Able to work independently and demonstrate flexibility; Represent County at routine meetings and report back outcomes and actions that need to be taken; Provide back up to case manager and clerks as needed. 
To assist social work, corrections, or victim/witness staff in arranging for the provision of services to clients by determining program eligibility, opening cases and monitoring case activities, reviewing and processing vendor payment claims, maintaining necessary files and records; informing trial witnesses when needed in court; and perform related duties as assigned. (This is the entry level in this class series. Employees are assigned to one of several units that oversees the provision of services by purchase-of-service vendors or corrections programs.  Experience as a Case Aide 1 typically provides the knowledge of a particular service area to enable employees to advance to Case Aide 2.); and perform related duties as assigned.

Flexible Workplace
This position is identified under the designation of ‘flex work eligible’, meaning that the employee can formally opt to be in-office full-time or work a flex schedule in which at least two-days per week are performed in office and other days can be performed in a remote-first environment. Regardless of selection, the position carries expectations regarding on-site responsibilities and will require schedule flexibility beyond the minimum expectations set forth in the county’s flexible workplace policy. To view Ramsey County’s Flexible Workplace policy, go to: Flexible Workplace policy.

If an internal candidate is selected, salary will be set in accordance with the personnel rules (i.e., promotion, transfer, or voluntary reduction).

To view or print a copy of the complete Ramsey County job (class) description for this job, go to: Job Descriptions. Once at this page, you can browse the alphabetical list or search for a job description.

Hourly Salary Range for Case Aide 1: $20.22- $29.95
Hourly Salary Range for Case Aide 2: $21.30- $31.67

Exam/Screening Process Information

This examination process will consist of the following sections with each section weighted as indicated:

  • Training and Experience Rating = 100%

The examination for Case Aide 1-2 will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire. Not all applicants who meet the minimum qualifications will pass the training and experience rating.  The rating on this supplemental questionnaire will depend your answers to the questions – do not mark "see resume" or "see work history" as a response. Please answer all your questions clearly and completely.  Failure to respond could affect your score and final rank on this examination.

Eligible List: The names of all applicants who pass the examination/screening process, and file a properly completed application, shall be placed on the eligible list for employment as a Case Aide 1-2. This list will be certified to the appointing authority which may use this list to fill a vacancy.  Candidates will remain on the list for three months or until hired, whichever occurs  first.  A notice will be sent to applicants at the time the eligible list is posted, informing them that the list has been posted and their rank on the list.

Veteran's Preference: This is a classified position requiring an open, competitive selection process. Veteran's Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application.

Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.
 In addition, you may be subject to one or more of the following: 

  • Psychotherapist Check

E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

Equal Opportunity Employer: Ramsey County provides equal access to employment, programs and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, marital status, sexual orientation or gender identity, public assistance or national origin.

To print a paper application for this posting click Paper Application (Download PDF reader).  You will need to print this posting and answer the supplemental questions associated with this exam and submit them with your completed paper application.

For further information regarding this posting, please


Examples of Work Performed

  1. Interview clients in need of vendor provided services such as adult day care, home health care aide, foster care or day care services, unaccompanied minor or SELF programs; and placement services for juveniles referred through the corrections system.
  2. Determine initial and on-going eligibility for services by comparing financial and social background information to program eligibility requirements; and refer clients to other sources for assistance as needed.
  3. Open service cases by obtaining necessary intake information from client, computer data bases, case files or other community agencies; prepare intake documents required for initiating or updating case files; and forward case for assignment to staff.
  4. Monitor on-going cases by obtaining periodic case update information and entering information on case files; follow up with clients who fail to return completed eligibility documentation; initiate closure of case files for clients who do not meet ongoing eligibility criteria.
  5. Review vendor payment claims for accuracy, check claim amounts against established fee schedules, initiate payment documents and maintain payment records.
  6. Assist in contacting victims of adult and juvenile probation clients to gather documentation and to determine appropriate amount of restitution to be ordered by the court; maintain records of restitution payments for adult probation clients; accept payments and update restitution schedules as determined by court order.
  7. Maintain attendance records for adult probation clients who have been ordered to attend probation programs; monitor schedule of drug screening appointments; prepare documentation of case status for probation officers.
  8. Monitor calendar and schedule administrative reviews for foster care cases with Social Workers and other service providers as required by law; may attend administrative reviews to complete necessary case documentation; forward required case status documentation to State human services personnel to fulfill program monitoring requirements.
  9. Prepare reports concerning clients' needs and services as requested.
  10. Assist victim/witness advocates by checking with court clerks to learn trial line-up, and by checking with attorneys to learn the order of witness and communicating to others as necessary.
  11. Assist victim/witness advocates by keeping law enforcement, professional and occasionally civilian witnesses informed of when they will be needed in court to testify; confirming their arrival; updating others on status; informing witnesses when they are no longer required at court.
  12. Assist social workers in emergency situations by contacting departmental or community resources on behalf of clients; may assist probation staff in conducting on-site visits to group home facilities.

(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification.  Regular attendance according to the position's management approved work schedule is required.)
ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12.


Minimum Qualifications

Case Aide 1:

Education: High school graduation or equivalent.

Experience: Four years of clerical experience.

Substitute: A Bachelors degree in social, or behavioral sciences, or law enforcement may substitute for the experience requirement. Applicants may substitute business school or college in another field for two years of the required experience. Six months of satisfactory work experience in a case aide or financial worker capacity at the Ramsey County Community Human Services Department may be substituted for two years of the four years clerical experience.

Certifications/Licensure: None.

Preferred: A valid class D driver's license may be required.

Case Aide 2:

Education: High school graduation or equivalent.

Experience: Six years of experience, including two years as a Case Aide 1 and four years of clerical experience.

Substitutions: A Bachelors degree in a social or behavioral sciences, or law enforcement may substitute for all 4 years of the clerical experience requirement. Applicants may substitute business school or college in another field for two years of the required clerical experience. Six months of satisfactory work experience in a case aide or financial worker capacity at the Ramsey County Community Human Services Department may be substituted for two years of the four years clerical experience.

Certifications/Licensure: None.

Preferred: A valid class D driver's license may be required.

Ramsey County

Contact: Nirvana Wallace
Phone 651-266-2700
Ramsey County Government Center East
160 East Kellogg Blvd.
Saint Paul, Ramsey, Minnesota 55101
Transit: On bus line, On the Green Line