Housing Stability Case Manager
Full-Time Housing Stability Case Manager at Hmong American Partnership
Available Openings: 2
Industry: Non Profit, Direct Service/Social Services
Pay Type: Hourly
Compensation: $21.63-24.04
Education Preferred: Yes
Education Level: Associate's Degree
E-Verify: Yes
Criminal Background: Case-by-Case Review

Organization Description Hmong American Partnership (HAP) is a social service and community development organization whose mission is to empower the community to embrace the strengths of our cultures while achieving our potential. HAP accomplishes its mission by: • Improving the lives of individuals and families in our diverse communities by providing culturally sensitive social services. • Strengthening neighborhoods by providing housing, community, and economic development opportunities. • Promoting the rich heritage of our ethnic communities. HAP’s vision is to reach out to the world with profound social, economic, and educational transformation.

Primary Function of the Position Under the direction of the Director of Community Impact, the Housing Stability Case Manager is responsible for the coordination of HAP’s homelessness prevention program, including and not limited to oversight of program outcomes, reporting and continuous improvement; building internal and external partnerships; and community outreach. This position ensures case management quality by adhering to agency policies and departmental procedures, managing related data collection and reporting. To fulfill this role the Case Manager must have good interpersonal skills; possess a working knowledge of homelessness prevention and finances; be an effective problem‐solver; be able to effectively communicate in a constructive, nonjudgmental manner; be able to effectively support integrated programs as assigned; and must be organized and efficient in time and work management while being adaptable.

Primary responsibilities include working closely with clients to provide direct assistance for renter households and homeowners that are at risk of homelessness, help participants access community resources, gathering and entering information into enrollment databases, making appropriate housing and other referrals, liaising with landlords, and program oversight. This position will provide in-person client assistance to support the Hmong, Karen, and Karenni Communities.

Essential Functions The following position requirements are representative of those that will be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer, phone and keyboard. • Must be able to remain in a stationary position for sustained periods of time in an indoor setting • Ability to tolerate moderate noise levels (i.e. shared open office space with computers, phone, and printers, light traffic). • Must have the ability to move about the office to access files and office equipment. • Frequent moving of boxes and files weighing up to 20 pounds. • Requires occasional bending, kneeling, balancing and reaching. • Ability to focus on data, analyze the information and draw conclusions. • Frequent interactions with coworkers, participants and partners requiring ability to communicate effectively. • Frequent communication in writing and via email requiring ability to fluently read and write in English. • Occasional preparation and analysis of figures.

HAP is an equal opportunity and affirmative action employer. Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.


Position Responsibilities • Coordinate HAP’s homelessness prevention program, including and not limited to case management, grant reporting and budgets. • Provide homeless prevention case management to clients through financial and housing assistance and guidance. • Support in developing strategies for addressing homelessness prevention objectives. • Interact with clients and partners in a professional, nonjudgemental and positive manner. • Advocate on behalf of the clients to legal aid/attorneys, benefit providers, and other resources. • Develop and maintain strong relationships with community landlords and property managers. • Ensure client files are complete, accurate and compliant, including obtaining appropriate information releases, file documentation, proper database entry, and related correspondence. • Achieve all required evaluation and reporting deadlines for all funding sources. • Maintain accurate records and reports of all program activities. • Use evaluation data to improve program quality and effectiveness as part of a continuous quality improvement effort. • Build and maintain collaborative relationships with internal and external partners and clients. • Participate in staff and funder meetings and trainings. • Coordinate and attend community outreach events. • Other duties as assigned to accomplish program goals, outcomes and to support the agency’s mission.


Job Qualifications • Speak Hmong and/or Karen fluently is strongly preferred. • Fluency in additional languages of Karenni, Burmese, and/or Thai is highly desired. • Knowledge of the Hmong and/or Karen culture, language, and traditions required. • Desire to support community members to maintain housing stability. • Strong computer skills with experience in Office 365 and Microsoft Office e.g. Word, Excel, Power Point, Share Point, Teams. • High level of attention to detail. • Excellent written and verbal communication skills. • Excellent customer service and conflict resolution skills. • Effective organizational skills. • Ability to prioritize urgent and immediate tasks appropriately. • Knowledge of data privacy and confidentiality standards and protocols. • Demonstrated ability to work and communicate effectively with people of diverse ethnic, economic, and racial and cultural backgrounds. • Ability to work in a team and independently. • Ability to discern situations and adapt. • Position requires flexible scheduling, including occasional weekends, late evening events and travel within the 7-County metropolitan area surrounding Minneapolis and St. Paul. • Must have a reliable car, a valid driver’s license, automobile insurance and the willingness to use personal vehicle for work related travel.

Education and Experience • Associates Degree or higher strongly preferred. • Homelessness prevention and/or housing experience strongly preferred. • Experience overseeing projects, including program budgets, assessment and reporting.

Hmong American Partnership

Contact: Richard Xiong
Phone 651-495-1608
394 University Ave W.
Saint Paul, Minnesota 55103
Transit: No Transit