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The Customer Branch Support person will support the day-to-day operations at the branch with a multi-faceted approach to supporting our customers. This will be done mainly through the warehouse and driver support. This role will also lend support to inside sales as needed. They will also coordinate the transfer of product between locations.
Equipment Used: Forklift, 2-wheel dollies, liquid carts and pallet jacks Technical manuals Office equipment and computer programs such as Microsoft Office and ERP Software Various hand and power tools such as drills, screwdriver, box cutters, scanners, etc. Safety Gear such as safety shoes, safety glasses, gloves, hard hat, etc.
Job Specifications/Requirements:
Ability to stand on your feet 5-6 hours a day with occasional walking, twisting, bending, reaching, lifting/carrying, grasping and repetitive motions; occasional sitting. Frequent lifting of 20-25lbs is required, may at times lift up to 75lbs. May at times push/pull 25lbs and up to 75lbs. Ability to make customer deliveries and work in moderately warm or cold conditions. Willingness to travel between locations as necessary for product shipments or training.
Oxygen Service Company is committed to providing equal employment opportunity to all applicants and employees regardless of their race, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.
Who is OSC?
Oxygen Service Company is an industrial distribution company that has been providing solutions for our customer’s gas, welding and automation needs since 1959. We are based in Minnesota with multiple locations that serve businesses within MN, WI, ND, SD, and IA. With being 100% Employee Owned since 1993, we have a unique culture that creates accountability and fosters engagement amongst our employees. All of us share consistent values of honesty and integrity that are exhibited through the company’s core values. Join our team to be a part of an employee-owned company and an organization that is focused on serving its customers and employee owners!
Why Work for OSC!
Employees have the opportunity every day to directly impact the success of the business. This is felt through the employee-ownership culture.
OSC offers a comprehensive, competitive benefits package from health insurance to employee fun and activities. Some of the unique benefit offerings include Retirement – 401(k) & Employee Stock Ownership Plan, Community Connection, Health Benefits, Wellness Program, Career & Education Dev
Responsibilities
Essential Duties and Responsibilities:
Warehouse
- Maintain store inventory levels and proper labeling of products
- Load and unload delivery vehicles using appropriate equipment (i.e. operating forklifts) and maintain warehouse organization
- Prepare and complete daily orders for customer shipments/deliveries; includes picking orders, material packaging, labeling shipments, and paperwork completion
- Maintain cleanliness of the building to ensure safety of all employees, customer, and visitors
- Will help prepare OSC delivery driver’s load and will help to unload for each day’s delivery route
Customer Support
- Assist with selling welding equipment and supplies to customers using technical knowledge
- Provide excellent customer support
- Assist customers in choosing the best supplies and equipment to meet their needs
- Work closely with Sales Department to assist with customer quotes, questions and orders
- Field incoming calls to branch location
- Communicate and cultivate the Core Values of Oxygen Service Company internally and externally
- Cultivate and maintain positive business relationships
- Attend and participate in scheduled department meetings
- Prepare customer pickup orders
- Handle cylinder transactions and sell various OSC gas programs
Qualifications
- High School diploma or equivalency
- Basic knowledge of welding and gases industry is helpful, but needed training will be provided
- Must be a team player with good communication and works well with others
- Proficient computer skills including Microsoft Word, Excel, Outlook is required
- Demonstrate professionalism, excellent interpersonal skills, and the ability to adjust and interact with all levels of personnel
- Must be organized, have good reasoning skills, math aptitude and time management skills
Oxygen Service Company
Eau Claire, Wisconsin, United States 55104
US
