Harm Repair Case Manager
Full-Time Harm Repair Case Manager at Face to Face
Available Openings: 1
Industry: Non Profit
Pay Type: Hourly
Compensation: $24.50 - $25.50
Education Level: Bachelor's Degree
E-Verify: Yes
Criminal Background: Case-by-Case Review

Face to Face Health and Counseling is a non-profit organization dedicated to advancing economic and health equity for youth ages 11–24. We do this work through a comprehensive approach that includes housing, mental health, medical, youth justice, education & employment, and community services. We take a strengths-based and trauma-informed approach to our work and center the needs of young people impacted by racism and other forms of oppression and marginalization. Founded in 1972, Face to Face serves more than 3,000 youth annually.

This role is responsible for establishing trusting youth-adult relationships with youth who have been harmed by crime or community violence. This role will contribute to assessing the impact of harm caused and identify and distribute resources to repair harm. The Harm Repair Case Manager works with youth to achieve their goals around justice, housing, education, employment, financial stability, building support networks, and more. The Harm Repair Case Manager will also take part in facilitating different programs and workshops that align with youth’s interests in overcoming barriers.

This position is 37.5 hours a week and requires availability on some evenings.

The pay rate for this position is between $24.50-$25.50 an hour, based on qualifications. Face to Face offers benefits which include health, dental, short-term disability, long-term disability, life insurance, 403b account as well as 23 days of PTO and 11 paid holidays.

Face to Face is an Affirmative Action/Equal Opportunity Employer Diverse groups, including persons of color, people with disabilities, and the LGBTQ community are encouraged to apply. Former clients are also encouraged to apply.



Supportive Services • Advocating on behalf of victims/survivors to help meet their self-defined needs in areas including, but not limited to: housing, health, social services, safety and security issues; creditors; property repair; and in obtaining assistance from other resources/services • Conduct individual assessments to determine needs and goals • Develop and maintain relationships agency-wide and community-wide with youth serving programs and agencies • Provide crisis intervention • Assistance in identifying needs arising from the crime • Provide information and referral to resources as appropriate • Assistance accessing interpretation, translation, and culturally appropriate materials while receiving services or other activities related to the crime victimization • Assistance securing emergency services such as shelter, food, childcare, clothing, transportation, and other necessities for self-sufficiency • Provide information and assistance in obtaining civil protection orders • Accompaniment to appointments as appropriate and coordination of services provided by other agencies • Act as a liaison and provide support as appropriate to victims/survivors involved in criminal justice or other system processes • Provide information to crime victims/survivors on their rights and assist them with asserting their rights through advocacy and referral • Provide information about crime victim reparations and assist with submitting claim forms • Facilitate opportunities for peer support • Collaborate with other staff and maintain teamwork style, and maintain professional working relationships with clients or other outside agencies or contacts • Provides all services guided by the evidence-based principles for helping youth overcome homelessness

PHYSICAL DEMANDS AND WORKING CONDITIONS: • Ability to perform the duties outlined in the job description • Ability to perform duties and responsibilities typical of an office environment • Ability to travel in all weather conditions in MN • Face to Face is subject to the government mandate requiring employee COVID vaccination. All employees will be required to get vaccinated.

Appropriate accommodations for physical demands will be made for individuals with disabilities.


QUALIFICATIONS: • Minimum of B.A. degree in social services, extensive experience in lieu of degree • Minimum of 2 years’ experience working with youth experiencing homelessness or facing other barriers • Experience with a positive youth development and harm reduction approach • Excellent interpersonal and communication skills • High reliability and integrity • High degree of problem-solving skill • Positive attitude and willingness to do what it takes to meet youth needs • Ability to work independently, exercising good judgment and involving others when necessary • Good crisis management skills and the ability to navigate stressful situations well • Demonstrated ability to work and communicate effectively with people of diverse ethnic, economic, racial and cultural backgrounds.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Face to Face we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Face to Face

Phone 651-772-5555
1165 Arcade Street
Saint Paul, MN 55106
Transit: On bus line