Director of Human Services
Full-Time Director of Human Services at Face to Face
Available Openings: 1
Industry: Non Profit
Pay Type: Salary
Compensation: $85,000 - $91,500
Education Preferred: Yes
Education Level: Bachelor's Degree
E-Verify: Yes
Criminal Background: Case-by-Case Review

Face to Face Health and Counseling is a non-profit organization dedicated to advancing economic and health equity for youth ages 11–24. We do this work through a comprehensive approach that includes housing, mental health, medical, youth justice, education & employment, and community services. We take a strengths-based and trauma-informed approach to our work and center the needs of young people impacted by racism and other forms of oppression and marginalization. Founded in 1972, Face to Face serves more than 2,500 youth annually.

The Director of Human Services provides oversight for Face to Face’s Housing, Youth Justice, and Education & Employment programs. As a member of the Senior Leadership Team, the Director of Human Services is responsible for achieving the organization’s strategic goals in alignment with the vision, mission, values, and the evidence-based principles for helping youth overcome homelessness. Major areas of focus include program development, program evaluation, grant implementation and monitoring, community partnerships, budget oversight, and team development.

LOCATION: Hybrid – This role allows for a mix of onsite and remote work, based on the needs of the organization. Employees are required to be fully onsite during the initial 3-month training period.

The pay rate for this position is between $85,000 and $91,500, based on qualifications.

Face to Face offers benefits which include health, dental, short-term disability, long-term disability, life insurance, 403b account (3% employer match) as well as 23 days of PTO and 11 paid holidays.

Face to Face is an Affirmative Action/Equal Opportunity Employer. Diverse groups, including persons of color, people with disabilities, and the LGBTQ community are encouraged to apply. Former clients encouraged to apply.



Program Development • Ensure all services are provided grounded in the practice of evidence-based principles for helping youth overcome homelessness; • Develop programs in response to community needs incorporating youth voice; • Ensure that staff are trained in relevant current and future trends in youth work, housing, juvenile justice, education and employment programming; • Ensure that services are designed in partnership with youth; • Develop strategic partnerships to enhance access to resources for youth;

Program Evaluation • Ensure high-quality programs to meet youth needs, striving toward consistent quality improvement;
• Develop strategies to evaluate programs and ensure the work is effective and impactful; • Ensure that outcomes are developed and measured regularly, informed by clear data; • Ensure data is tracked and effective in telling the story of the services strengths and areas of growth;

Grant Implementation & Monitoring • Keep development team up-to-date on program priorities; • Lead the design of programs, work plan and draft budgets for grant proposals in collaboration with program managers and grant writing staff; • Lead the implementation of grants ensuring work plan goals are achieved, spending is appropriately monitored, data is tracked, and reporting is complete; • Develop in-depth knowledge of all funding in areas of oversight, including funder priorities, data tracking systems, reporting processes, and compliance requirements; • Work with managers and funders to ensure that resources are spent appropriately, in-line with approved budgets and in compliance with funder requirements; • Monitor progress toward grant work plan goals regularly; • Ensure reporting to funders is done accurately and in a timely manner;

Community Partnerships • Represent Face to Face by serving on community task forces and committees. • Build positive relationships with local government partners in relevant areas of programming; • Seek out partnerships with organizations to provide additional resources for youth and strengthen programming;

Program Budget Oversight • Develop strategies and partnerships to manage unlimited youth need in light of limited resources; • Train program managers to ensure that they take responsibility for the day-to-day implementation of work plans and grant budgets; • Collaborate with Finance and Program Managers to develop annual budgets; • Keep development team up-to-date on funding gaps;

Team Development • Provide direct supervision to Housing Stability Manager, Youth Justice Manager, Education & Employment Manager, and other staff as assigned; • Attract, empower, train and retain a diverse staff able to provide culturally responsive programs; • Create and maintain a strong, positive youth-centric culture within staff and teams;
• Provide support to program staff by coordinating needed trainings, debriefing critical incidents, and responding to developing needs in relevant program areas; • Support Program Managers in addressing staff performance challenges; • Work with Director of Healthcare Services to coordinate services across programs and avoid silos; • Model behavior that is consistent with, and supportive of the mission and values of the organization;

Other • Investigate and resolve youth grievances for relevant program areas; • Serve as member of organization’s Senior Leadership Team; • Engage in individual transformation and systems change related to anti-racism and social justice work; and, • Perform other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS: • Ability to perform the duties outlined in the job description; • Ability to travel in all Minnesota driving conditions, including frequently between Face to Face locations; and, • Face to Face is subject to the government mandate requiring employee COVID vaccination. All employees will be required to get vaccinated.

Appropriate accommodations for physical demands will be made for individuals with disabilities.


QUALIFICATIONS: • Bachelor’s degree in related field, master’s degree preferred; • Minimum of ten years working in youth development, housing stability, justice-related programs, or workforce development; • Minimum of five years administrative and supervisory experience required; • Experience in grant writing and grant management; • Program evaluation experience; • Senior level program development, strategic planning and system-based organization skills; • Excellent written and verbal communication skills; • Ability to juggle an attention to detail with consistent focus on the bigger picture; • The ability to work independently, exercising good judgment in involving others when necessary; • Ability to work sensitively and effectively with youth clients from every socio-economic and ethnic group represented in our community; • Demonstrated ability to work and communicate effectively with people of diverse ethnic, economic, racial and cultural backgrounds; and, • Flexible and adaptable to a fluid work environment;

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Face to Face we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Face to Face

Phone 651-772-5555
1165 Arcade Street
Saint Paul, MN 55106
Transit: On bus line