Director of Healthcare Services
Full-Time Director of Healthcare Services at Face to Face
Available Openings: 1
Industry: Non Profit
Pay Type: Salary
Compensation: $85,000 - $91,000
Education Preferred: Yes
Education Level: Bachelor's Degree
E-Verify: Yes
Criminal Background: Case-by-Case Review

Face to Face Health and Counseling is a non-profit organization dedicated to advancing economic and health equity for youth ages 11–24. We do this work through a comprehensive approach that includes housing, mental health, medical, youth justice, education and employment, and community services. We take a strengths-based and trauma-informed approach to our work and center the needs of young people impacted by racism and other forms of oppression and marginalization. Founded in 1972, Face to Face serves more than 2,500 youth annually.

The Director of Healthcare Services provides oversight and direction for Face to Face’s Medical and Mental Health programs. As a member of the organization’s Senior Leadership Team, the Director of Healthcare Services is responsible for achieving our strategic goals in a way that aligns with our vision, mission, values, and the evidence-based principles for helping youth overcome homelessness. Major areas of focus include ensuring quality healthcare services for youth, budget and revenue cycle management, grant implementation and monitoring, team development, budget oversight, and community partnerships.

LOCATION: Hybrid – This role allows for a mix of onsite and remote work, based on the needs of the organization. Employees are required to be fully onsite during the initial 3-month training period.

The pay rate for this position is between $85,000 and $91,000, based on qualifications.

Face to Face offers benefits which include health, dental, short-term disability, long-term disability, life insurance, 403b account (3% employer match) as well as 23 days of PTO and 11 paid holidays.

Face to Face is an Affirmative Action/Equal Opportunity Employer. Diverse groups, including persons of color, people with disabilities, and the LGBTQ community are encouraged to apply. Former clients are encouraged to apply.



Quality Healthcare Services • Ensure all services are provided grounded in the practice of evidence-based principles for helping youth overcome homelessness. • Develop healthcare services in response to community needs, incorporating youth voice. • Ensure staff are trained on developments in youth work, equity, adolescent health, and mental health care. • Ensure that services are high access, low-barrier and designed in partnership with youth. • Develop strategies to evaluate medical and mental health services to understand the impact of our work. • Ensure all healthcare policies and procedures are current and in compliance. • Ensure high-quality medical and mental health services for youth, striving toward consistent quality improvement;
• Ensure that outcomes are developed, measured, and monitored, informed by clear data. • Ensure data is tracked and effective in telling the story of the services strengths and areas of growth.

Budget & Revenue Cycle Management • Work with Program Managers to develop productivity standards for medical and mental health teams, ensuring services run efficiently and serve as many youth as possible. • Develop and implement strategies to maximize revenue and minimize expenses, balanced with unique needs of youth we serve. • Develop strategies and partnerships to meet youth needs in light of limited resources. • Monitor and support Program Managers to ensure day to-day implementation of work plans and grant budgets. • Collaborate with the Finance Department and Program Managers to develop annual budgets and predict clinic revenue. • Communicate funding needs with the Development Department.

Grant Implementation & Monitoring • Communicate program activities, priorities, successes, and challenges with the Development Department. • Lead the design of services, work plan, and draft budgets for grant proposals in collaboration with Program Managers and grant writing staff. • Lead the implementation of grants ensuring work plan goals are achieved, spending is appropriately monitored, data is tracked, and reporting is complete. • Develop in-depth knowledge of all funding in areas of oversight, including funder priorities, data tracking systems, reporting processes, and compliance requirements. • Work with Program Managers and funders to ensure that resources are spent appropriately, within approved budgets, and in compliance with funder requirements. • Monitor progress toward grant work plan goals regularly. • Ensure reporting to funders is done accurately and in a timely manner.

Team Development • Provide direct supervision to Medical Clinic Manager, Mental Health Manager, and other staff as assigned. • Attract, empower, train, and retain a diverse staff able to provide culturally responsive programs. • Create and maintain a positive youth-centered culture.
• Provide support to program staff by coordinating needed trainings, debriefing critical incidents, and responding to developing needs in relevant program areas. • Support Program Managers in addressing staff performance challenges. • Work in partnership with Director of Human Services to coordinate services across programs and avoid silos. • Model behavior that is consistent with, and supportive of the mission and values of the organization.

Community Partnerships • Represent Face to Face in the community by serving on committees and task forces related to healthcare. • Build positive relationships with local government healthcare partners and networks. • Seek out partnerships with organizations to provide additional resources for youth and strengthen programming.

Other • Serve as the organization’s HIPAA Compliance Officer. • Investigate and resolve youth grievances for relevant program areas. • Engage in personal development and organizational systems change related to anti-racism and social justice work. • Perform other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS: • Ability to perform the duties outlined in the job description. • Ability to travel in all Minnesota driving conditions, including frequently between Face to Face locations., • Face to Face is subject to the government mandate requiring employee COVID vaccination. All employees will be required to get vaccinated.

Appropriate accommodations for physical demands will be made for individuals with disabilities.


QUALIFICATIONS: • Bachelor’s degree in related field, master’s degree preferred. • Minimum of ten years working in youth development, adolescent health, reproductive/sexual health, and/or mental health. • Minimum of five years administrative and supervisory experience required. • Knowledge of healthcare systems and service fee revenue. • Experience in grant writing and/or grant management. • Program evaluation experience. • Senior level program development, strategic planning and system-based organization skills. • Excellent written and verbal communication skills. • Ability to juggle an attention to detail with consistent focus on the bigger picture. • The ability to work independently, exercising good judgment in involving others when necessary. • Ability to work sensitively and effectively with youth from every socio-economic and ethnic group represented in our community. • Demonstrated ability to work and communicate effectively with people of diverse ethnic, economic, racial and cultural backgrounds. • Flexible and adaptable to a fluid work environment.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Face to Face we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Face to Face

Phone 651-772-5555
1165 Arcade Street
Saint Paul, MN 55106
Transit: On bus line