Employment Opportunities

Responsibilities

Essential Functions and Basic Duties

• Responsible for all collection activities for the credit union
• Responds to all member and employee questions regarding collection accounts/items
• Works to collect on all delinquent loans and accounts
• Works with members to offer suggestions and/or future steps to remedy collection items
• Obtains payment agreements for all past due loans and accounts and follows up when necessary
• Handles all bankruptcy filings
• Arranges for repossessions and other legal action as required
• Prepares delinquent accounts and loans for either repossession, further legal action, or placement with collection agencies
• Assists in preparing delinquency reports and ensuring accuracy of information
• Handles the resolution of all credit reporting disputes
• Keeps abreast of all related federal and state collection laws, bankruptcy laws, etc. and advises management on the impact of any related changes
• Evaluates present collection methods and offers suggestions to improve efficiencies to further minimize loss to the credit union

Leadership and Professionalism

• Maintains timely and regular attendance to meet member needs
• Easily adapts to change and embraces new ideas
• Prioritizes and manages multiple demands
• Models Hiway GPS core values and service expectations
• Meets scorecard performance goals
• Adheres to any and all current and/or future policies, procedures, and guidelines
• Assumes all duties as assigned by management