Full-Time Collector at Hiway Credit Union
Available Openings: 1
Industry: Financial
Pay Type: Hourly
Compensation: Negotiable
Education Level: N/A

Carries out all collection activities for the credit union to minimize delinquency


Essential Functions and Basic Duties

  • Responsible for all collection activities for the credit union
  • Responds to all member and employee questions regarding collection accounts/items
  • Works to collect on all delinquent loans and accounts
  • Works with members to offer suggestions and/or future steps to remedy collection items
  • Obtains payment agreements for all past due loans and accounts and follows up when necessary
  • Handles all bankruptcy filings
  • Arranges for repossessions and other legal action as required
  • Prepares delinquent accounts and loans for either repossession, further legal action, or placement with collection agencies
  • Assists in preparing delinquency reports and ensuring accuracy of information
  • Handles the resolution of all credit reporting disputes
  • Keeps abreast of all related federal and state collection laws, bankruptcy laws, etc. and advises management on the impact of any related changes
  • Evaluates present collection methods and offers suggestions to improve efficiencies to further minimize loss to the credit union

Leadership and Professionalism

  • Maintains timely and regular attendance to meet member needs
  • Easily adapts to change and embraces new ideas
  • Prioritizes and manages multiple demands
  • Models Hiway GPS core values and service expectations
  • Meets scorecard performance goals
  • Adheres to any and all current and/or future policies, procedures, and guidelines
  • Assumes all duties as assigned by management



Required Knowledge, Skills, and Abilities

  • Verbal and written communication skills
  • Well organized
  • Intermediate knowledge of Microsoft Office a mus
  • Able to perform basic mathematical calculations
  • Basic math skills
  • Multi-tasking ability

Desired Knowledge, Skills, and Abilities

  • Intermediate knowledge of collections best practices, procedures, and regulations
  • Financial/credit union knowledge
  • Self-driven and able to work independently and with a team

Physical Requirements

Hiway Credit Union

111 Empire Dr
Saint Paul, Ramsey, Minnesota 55103
Transit: No Transit