Description
This is a part-time, 50% appointment (20 hours per week) position. The schedule requires weekend coverage on Saturdays and Sundays from 9:30 a.m. to 4:30 p.m., along with one additional weekday shift determined by individual availability and program needs.
We are looking for individuals to join our team who are inspired by our mission to ignite curiosity and wonder, explore our connections to nature and the universe, and create a better future for our evolving world. We believe that difference is a strength and are looking for candidates that reflect and respect diversity. We encourage you to apply for the position even if you do not believe you meet every qualification.
This part-time position reports to the Visitor Services & Accessibility Manager. This position provides supervision to Operations student staff, including Visitor Services Assistants who work at the ticketing desk and in the store; serves as the weekend point-of-contact for gallery floor volunteers and the student admin assistant when applicable, as well as parking related issues, and is responsible for delivering an outstanding customer experience for museum visitors. They are also responsible for checking in and orienting any weekend group sales.
Responsibilities
Visitor Services Supervision 50%
Supervise the weekend daily operations of the visitor service desk, ticketing office and museum store, working closely with the Visitor Services & Accessibility Manager and Visitor Services Coordinator to maintain consistency across operations Restock perishable inventory in Curiosity Shop as necessary Assist to maintain accurate inventory of goods for sale in Curiosity Shop Monitor VSA student staff who are providing customer service to visitors Perform end of the day drawer settlement Ensure the museum’s opening and closing procedures are adhered to Troubleshoot any difficult customer service interactions and follow-up as needed Troubleshoot and remedy minor technical issues with point of sale system Troubleshoot any parking related issues during weekend operations Ongoing, as-needed VSA training beyond the initial training provided by the Visitor Services & Accessibility Manager and the Visitor Services Coordinator
Operations Coordination 40%
Serve as staff point-of-contact for museum floor volunteers, including ambassadors and gallery cart volunteers; tracking whether volunteers are arriving for shifts Work with Volunteer & Student Employee Coordinator on ongoing volunteer needs and special projects including but not limited to data management, volunteer management, volunteer training, etc Greet and orient any group sales visits as needed Act as support/go-to contact point for Student Admin Assistant on the weekend
Diversity, Equity and Inclusion 10% Provide guidance on customer service for our visitors with disabilities, including the use of person-first language and accessibility services offered at the museum. Maintain the inventory of assistive listening devices, braille maps, and visual timers and other equipment made available for visitor check-out. Create a welcoming and inclusive environment for visitors with limited incomes to participate in the Explore admission and Curiosity membership programs
Qualifications
Essential/Required
- High school diploma/GED and four years related experience; training/education may be substituted for some years of experience
- Minimum two years’ experience in customer service with previous experience as a supervisor, floor manager, or shift lead
- Computer experience required
- Excellent communication skills and a customer-focused approach
- Demonstrated commitment to inclusive practices and equity
- Detail-oriented with ability to organize and prioritize multiple tasks, problem solve, and exercise independent judgment
- Ability to maintain schedule requirements which including weekly shifts on Saturdays and Sundays from 9:30am - 4:30pm
- Minimum of two years experience in a position that took payments via cash, check, or card.
Preferred
- Previous experience working in a museum, nature center, or similar cultural organization.
- Ability to work in a changing environment remaining positive, proactive, resourceful and efficient
- Experience working with Audience View or other ticketing/registration systems
- Prior experience enforcing cash and credit card procedures.
- Previous experience working at the Bell Museum
- Previous experience working with or coordinating volunteers
