Description
This is a time of growth and opportunity for the Bell Museum, as we prepare to enhance our philanthropic goals for membership and annual funds, and to develop a systematic pipeline for donor engagement at all levels. As the Donor and Member Manager, you will play a dynamic role working in collaboration with the Bell’s advancement team (development director, associate development officer and communications specialist) and serving as the primary liaison with the University of Minnesota Foundation annual giving, stewardship, and acknowledgements team. In this role you will build community for an engaged membership base and provide members with high-level, meaningful experiences. You will also develop a pipeline for members and donors to grow their giving annually, through strategic engagement and systematic processes. The Donor and Member Manager will enhance and streamline the museum’s member and annual fund donor fundraising approach, as well as play a role in frontline fundraising to grow the museum’s Leadership Annual Giving base.
Responsibilities
Annual Giving Program and Pipeline Development – 40% Build and maintain relationships with members, donors, and community partners. Collaborate across Bell Museum departments and UMN Foundation teams on implementation of annual giving appeals and targeted campaigns. Collaborate with UMN Foundation to become an expert at merging membership and annual giving data to support Bell fundraising goals. Serve as primary liaison for annual fund donors. Qualify members and annual giving donors with potential to become mid-level to major gift donors, coordinating with the Bell’s front-line fundraising team. Lead development of donor research and qualification processes to increase annual giving and major gift prospect pool. Solicit members and mid-level donors for increased and multi-year pledge gifts.
Membership Program Management – 30% Implement strategies for a comprehensive and community-based membership program that includes membership levels that range from $15 donations to $1,000 supporting levels. Collaborate with marketing staff to create promotional and informational membership materials, including for acquisition, retention, and engagement. Maintain the membership database and purchase processing system as well as ensure clean and accurate data transfer to UMF’s Donor Management System. Collaborate with Bell Museum Marketing and Visitor Services departments to create a strong membership presence onsite and support onsite membership enrollment. Develop and deliver refreshed membership programs, including gift membership and curiosity membership (partners include the staff who manage the individuals selling the gift memberships, marketing, UM Tickets, and the University of Minnesota Foundation). Ensure timely cycle of membership communications based on clean and accurate member data, including renewal solicitations and member welcome materials. Lead partnerships with printing and digital membership vendors on Bell member materials and communications. Respond to and develop efficient methods to respond to membership inquiries, addressing members' questions and problems personally when elevated beyond frontline staff. Effectively and efficiently leverage data on membership (including survey data) to drive decision making and strategy.
Advancement Stewardship– 15% Develop a supporter engagement plan that maximizes Bell events and unique opportunities and partnerships (on-site, off-site, and virtual). Partner with members of the Advancement Team on donor engagement, stewardship, and recognition. Write acknowledgement letters and provide other stewardship in response to memberships/gifts. Assist in developing and executing donor recognition events and activate in collaboration with the Development Director.
Supervise and Train Staff – 15% Hire, supervise, direct, train, and evaluate Advancement Student Associate staff (2-3 UMN students). Develop and deliver membership training to improve awareness of benefits, sales skills, and data-entry processes for frontline student staff on the Visitor Services team.
Qualifications
Required Qualifications:
- BA/BS degree plus at least four years of experience, with two years in advancement, membership or related area Previous supervisory experience to include hiring, training, and managing staff.
- Experience with events management or project management.
- Requires occasional attendance at some weekend and evening events.
- Proficient in Google Workspaces, Microsoft Office or similar computer software. (e.g., Word, Excel, Power Point)
- Thoughtful collaborator and project manager.
Preferred Qualifications:
- Experience working for a mission-centered nonprofit organization.
- Master storyteller - excellent written and oral communication skills.
- Thrives in a collaborative environment.
- Experience in annual giving or alumni relations.
- Demonstrated experience using a CRM database for donor tracking, reporting, and analysis.
Bell Museum
Saint Paul, Minnesota, Minnesota 55113
US
