Minnesota Department of Revenue logo
Full-Time Customer Support Supervisor at Minnesota Department of Revenue
Available Openings: 1
Posted Date: September 1, 2026
Industry: Government
Pay Type: Salary
Compensation: $77,840 - $116,781 / annually
Education Level: N/A
To Apply

Working Title: Customer Support Supervisor 

Job Class: Revenue Tax Supervisor 3 

Agency: Revenue Department 

Job ID: 96421 

Location: St. Paul 

Telework Eligible: Yes 

Full/Part Time: Full-Time 

Regular/Temporary: Unlimited 

Who May Apply: This vacancy is open to bids and for all qualified job seekers simultaneously. Bidders will be considered through 09/08/2026. 

Date Posted: 09/01/2026 

Closing Date: 09/08/2026

Hiring Agency/Seniority Unit: Revenue Department / Revenue -MMA 

Division/Unit: Customer Support / Customer Support Division 1 

Work Shift/Work Hours: Day Shift 

Days of Work: Monday - Friday 

Travel Required: No 

Salary Range: $37.28 - $55.93 / hourly; $77,840 - $116,781 / annually 

Classified Status: Classified 

Bargaining Unit/Union: 216 - Middle Management Association/MMA • FLSA Status: Exempt - Executive 

Designated in Connect 700 Program for Applicants with Disabilities: Yes The work you'll do is more than just a job. 

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. 

The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Job Summary Lead a team in a contact center that helps customers understand and navigate Sales & Use tax. 

Employees living within 50 miles of the office will be required to work in the office at least 50% of the time each month. Employees may reside outside the state of Minnesota if they live in a state bordering Minnesota and are within 50 miles of the primary work location. Existing employees who were approved to telework from a bordering state and more than 50 miles from their work location before June 1, 2025, may retain this arrangement unless they move farther away.

Responsibilities

As the Revenue Tax Supervisor 3, you support staff, manage daily operations, and make sure customers get accurate, helpful answers through phone calls, emails, and written inquiries. You set goals, improve processes, and work with other teams across the Department of Revenue to solve problems and make tax filing easier for everyone. The role requires strong leadership and HR management skills, including hiring, training, performance evaluation, and succession planning. Extensive knowledge of tax laws, department operations, and customer service practices is essential, along with the ability to analyze problems, implement solutions, and foster a collaborative work environment. This position is eligible for hybrid telework. 

Qualifications

Minimum Qualifications 

  • One (1) year of supervisory experience OR Two (2) years of professional experience. Professional experience must include the following: 
    • Directing or coordinating the completion of projects. 
    • Serving in a lead worker role over a group of employees. 
  • Applicants who meet the above experience requirements will be further evaluated based on the following: 
    • Experience or education in conflict resolution or resolving critical issues 
    • Ability to plan and organize. 
    • Writing skills sufficient to draft and edit written procedures, work instructions, correspondence, etc. 
    • Communication skills sufficient to direct the work of staff and promote Revenue programs to taxpayers, their representatives, and departmental employees.

Preferred Qualifications 

  • Strong leadership experience in a contact center or customer service environment. 
  • Experience coaching, mentoring, and developing staff at different skill levels. 
  • Ability to understand and explain tax laws, policies, or other complex technical information in a clear, helpful way. 
  • Comfort using performance data and reports to make decisions, improve workflows, and support employee development. 
  • Skill in building positive working relationships across teams, divisions, or partner organizations.
  •  Experience managing change, improving processes, or implementing new technology or procedures. 
  • Strong communication skills—both written and verbal—with the ability to guide staff, support customers, and collaborate with leadership.

Minnesota Department of Revenue

Contact: Je Vang
Phone 651-556-5430
Email je.vang@state.mn.us
600 Robert Street N.
Saint Paul, MN, MN 55146
US
Transit: On the Green Line, On bus line