Employment Opportunities

Responsibilities

What You'll Do:

• Answer incoming calls and customer inquiries professionally and efficiently. Listen carefully to understand each customer's needs. 
• Provide accurate information using approved resources, procedures, and systems. 
• Assist customers with scheduling, appointment-related questions, and general service requests as applicable. 
• Connect patients and customers with the appropriate Saint Francis department, clinic, provider, or resource. 
• Resolve routine questions whenever possible rather than simply transferring customers. 
• Document calls, requests, and resolutions accurately in electronic systems.
• Protect confidential patient and customer information.
• Follow established customer-service, privacy, quality, and escalation procedures. 
• Recognize situations that require escalation and route them appropriately.
• Maintain a positive and professional attitude during difficult conversations. 
• Work effectively with team members, supervisors, and other departments.
• Meet established quality, productivity, attendance, and customer-service expectations.
• Participate in training and ongoing development. 
• Perform other duties as assigned.