Employment Opportunities

Responsibilities

Essential Duties and Responsibilities: 

•  Communicate with customers regarding past due amounts and negotiate for payment as needed.
•  Initiate and maintain records/files associated with collection activities for each account to include negotiated payment schedules and collection letters.
•  Research and respond to all Accounts Receivable inquires in prompt manner. 
•  Establish credit limits for new customers and monitor new accounts.
•  Communicate with Customer Service and Sales regarding the status of their respective customers pertaining to account status, collection, and financial issues. 
•  Maintain credit files ensuring proper documentation is maintained such as credit applications, security documents, and financial/tax information. 
•  Review Accounts Receivable aging report on a weekly basis and report collection progress via credit dashboard to Controller & CFO 
•  Identify accounts that need to be written off to bad debt. 
•  Process credit card payments and account refunds. 
•  Apply payments to accounts.

Other Responsibilities: 

•  Work closely with the Billing Department to implement processes and policies that contribute to accurate invoicing. 
•  Maintain spreadsheets and provide reports to management. 
•  Provide answers to customer questions (such as sales tax, exemption forms, etc.)
•  Research data as requested. 
•  Answer telephone and direct calls/take messages and route to personnel. 
•  Ensure company adherence to corporate credit policies and procedures for consistent handling of collection matters to maintain good customer relations.
•  Perform other job duties as assigned and fill in for other employees in their absence.