Employment Opportunities

Description

The work you'll do is more than just a job.

•  At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary Make a Meaningful Impact — Join the State of Minnesota

• At the State of Minnesota, your work is more than just a job. It’s a chance to shape policies, deliver essential services, and improve the well-being and quality of life for all Minnesotans. We’re deeply committed to equity and inclusion, and we invest in our employees through comprehensive benefits, support resources, and opportunities for training and development.
• Step into a unique and rewarding role as a Revenue Collection Officer 2 with the Minnesota Department of Revenue. Unlike traditional debt collection positions, this role centers on service, guidance, and education. You’ll help customers navigate their tax responsibilities with empathy and professionalism.

Each day brings variety:

• Conduct research and review case documentation Process client correspondence Negotiate payment arrangements
•  Handle up to 14 hours of incoming phone calls weekly We set you up for success with six months of paid training focused on Minnesota tax laws and effective customer service strategies.

Why Join the Collection Division?

• The Collection Division is dedicated to your growth and success. We offer a supportive environment where your work truly matters
•  As a Revenue Collection Officer 2, you’ll play a vital role in funding Minnesota’s future—supporting education, healthcare, infrastructure, parks, and more.

This role fulfills our mission to:

• Provide high-quality service Promote compliance Collect debt with fairness, respect, and integrity Ready to make a difference while building a meaningful career? Join us in serving Minnesotans with purpose and pride.

What Makes You a Great Fit? We’re looking for someone who:

• Communicates clearly and effectively Stays organized and thinks critically
• Works independently and manages priorities
•  Responds to taxpayer concerns with empathy, patience, and a solution-focused mindset This posting may be used to fill multiple vacancies.

This position is eligible for hybrid telework. Effective June 1, employees living within 50 miles of the office will be required to work in the office at least 50% of the time each month.

•  Employees may reside outside the state of Minnesota if they live in a state bordering Minnesota and are within 50 miles of the primary work location.

Existing employees who were approved to telework from a bordering state and more than 50 miles from their work location before June 1, 2025, may retain this arrangement unless they move farther away.