Counter Sales is responsible for selling welding equipment and supplies to customers using technical knowledge of welding techniques and metal working process. They will provide support to other internal departments such as Inside Sales / Customer Service, Sales and Distribution. They will field and assist incoming customer calls.
Responsibilities
• Sell welding equipment, materials, and supplies to customers within company pricing guidelines using technical knowledge, advising, and trouble-shooting problems • Field all incoming calls and route to appropriate personnel • Create order entries for customer requests and coordinate delivery schedules • Consult manuals/references/technical books and share pertinent information with personnel as appropriate • Work with customers and vendors to expedite or locate missing, misrouted, delayed or damaged merchandise • Sell and assist customers with cylinder transactions and various programs • Handle customer complaints • Restock merchandise by labeling products, applying bar codes, pricing products, replacing with seasonal items, etc. • Assemble products for demo displays • Maintain cleanliness of store and demo room to ensure safety of all employees, vendors and visitors • Perform warehouse procedure(s), such as picking orders from the carousel, as needed • Assist customers when necessary, providing copies of invoices, statements or tickets
Qualifications
• High School diploma or equivalency • Previous customer service and sales experience is a plus • Basic knowledge of welding and gases industry preferred • Must be a team player and works well with others • Proficient computer skills in Microsoft Office Suite and previous ERP experience desired • Possess good reasoning skills making decisions based upon facts, good math aptitude, and have high attention to detail • Must be organized and have ability to multitask helping walk-in customers, phone calls and internal employees • Demonstrate professionalism, excellent interpersonal skills, and the ability to adjust and interact with all levels of personnel
OSC (Oxygen Service Company)
Saint Paul, Ramsey, Minnesota 55104
US
