Basic Function
The current vacancy is in the Emergency Communications Department. The eligibility list created by this vacancy may be used to hire other vacancies in the department or County.
Perform work installing, configuring, and maintaining critical systems and applications for Computer Aided Dispatch (CAD), Emergency Call Handling and ARMER 800 MHz radio systems; troubleshoot and resolve routine problems with servers, databases, emergency communications applications, user hardware and software; provide technical support to end-users; perform highly technical work of considerable complexity developing custom program files to be written to mobile and portable radios for the county’s trunked radio system; assist in monitoring the performance and alarms for trunked radio system, microwave network, and supporting systems; evaluate, install, configure and maintain computer based information systems including computer hardware, software, automated systems, supporting equipment and network communications; and perform related duties as assigned.
If an internal candidate is selected, salary will be set in accordance with the personnel rules (i.e., promotion, transfer, or voluntary reduction).
To view or print a copy of the complete Ramsey County job (class) description for this position, go to: Job Descriptions. Once at this page, you can browse the alphabetical list or search for a job description.
Responsibilities
Examples of Work Performed
Respond to questions from users of the ARMER 800 MHz Radio system, Emergency Call Handling system phone, and Computer Aided Dispatch system regarding system operation, performance, features, connection or coverage issues, and system policies.
- Maintain Computer Aided Dispatch, Emergency Call Handling, radio computer workstation hardware, software and configurations including troubleshoot problems, documenting anomalies, reviewing error logs; working with vendors on resolution of issues, tracking open cases/tickets, communicating with stakeholders; and overseeing that work performed complies with applicable standards, rules and regulations.
- Daily monitoring and fault management of the radio, phone, and various other systems and/or equipment. Take ownership of issues and work with vendors when appropriate.
- Perform maintenance and repairs to hand-held radios, desktop computers, microwave and UHF antennas, radio and phone consoles, routers, switches, optical fiber-mux, other complex electronic equipment and other systems.
- Develop and maintain all Computer Aided Dispatch database files, including incident type codes, priority codes, emergency response areas, response plans, user accounts and resource assignment tables. Work with emergency responder agencies to maintain mobile software, AVL connectivity and user authentication methods on Mobile Data Terminals (MDTs).
- Prepare and manage custom program files for mobile and portable radios for use on the ARMER 800 MHz radio system.
- Serve as the point of contact for telecommunicators, dispatchers and emergency response personnel to resolve technical inquiries and requests.
- Coordinate with contract radio shops to ensure county and state policies on radio programming and maintenance are followed. Communicate changes in policies and procedures to contract radio shops.
- Support third-party Computer Aided Dispatch interfaces such as station alerting, Bureau Criminal Apprehension (BCA) inquiries, paging and notification systems, ANI/ALI and Record Management Systems.
- Assist the Emergency Communications Technology Systems Manager in characterizing and troubleshooting system level problems, including coverage deficiencies and redundancy opportunities.
- Identify and analyze system/user needs, as well as equipment requirements. Make technical recommendations. Write system and user documentation, policies and procedures.
- Share after-hours on-call duty with the Emergency Communications Technology Support Team.
- (The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position’s management approved work schedule is required.)
- ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12.
Qualifications
Minimum Qualifications
Education: Associate’s degree in computer technology, telecommunications, or a related field.
Experience: Two years of experience providing technical support to end users or two years of experience troubleshooting and repairing radio communication systems and sites.
Substitution: Additional qualifying experience can be substituted for the required education on a year-for-year basis.
Certifications/Licensure: Must possess a valid driver’s license.
Exam/Screening Process Information
The examination process will consist of the following section with each section weighted as indicated:
Training and Experience Rating = 100%
The examination for ECC Support Technician will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire. Not all applicants who meet the minimum qualifications will pass the training and experience rating. The rating on this supplemental questionnaire will depend on your answers to the questions – do not mark “see resume” or “see work history” as a response. Please answer all your questions clearly and completely. Failure to respond could affect your score and final rank on this examination.
Eligible List: The names of all applicants who filed a properly completed application and passed the examination/screening process shall be placed on the eligible list for an employment opportunity as an ECC Support Technician. This list will be certified to the appointing authority which may use this list to conduct interviews to fill a vacancy. Candidates will remain on the list for 45 days or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted, informing them that the list has been certified and their status.
Veteran's Preference: This is a classified position requiring an open, competitive selection process. Veteran's Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application.
Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.
E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.
Equal Opportunity Employer: Ramsey County provides equal access to employment, programs, and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, familial or marital status, sexual orientation or gender identity, public assistance status, place of residence, political affiliation, or national origin.
Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce. The county strives being equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees. Advancing racial equity ensures all people who need access to opportunities and services we provide, will receive them. Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.
To print a paper application for this posting click Paper Application (Download PDF reader). You will need to print this posting AND answer the supplemental questions associated with this exam and submit them with your completed paper application.
For further information regarding this posting, please contact Megan.Simmons@co.ramsey.mn.us
Ramsey County
Saint Paul, Ramsey, Minnesota 55101
US
