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Description
- Job ID: 80135
- Location: St. Paul
- Telework Eligible: Yes
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 9/19/2024.
- Date Posted: 09/13/2024
- Closing Date: 09/23/2024
- Hiring Agency/Seniority Unit: Revenue Dept / Revenue (inc Assessors)-AFSCME
- Division/Unit: Collection Division / Collection (Various units)
- Work Shift/Work Hours: Day Shift
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $22.57 - $31.89 / hourly; $47,126 - $66,586 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 207 - Technical/AFSCME
- Work Area: Collection Division
- FLSA Status: Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities: Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
You must apply through our website to be considered. https://careers.mn.gov/psp/mnjob/MNCAREERS/HRCR/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1001&JobOpeningId=80135&PostingSeq=1
OR
Visit our website, http://www.mn.gov/careers, and search for job id number 80135
Responsibilities
Job Summary
Join the Collection Division at the Minnesota Department of Revenue as a Revenue Collection Officer! Our Revenue Collection Officer positions are unique in comparison to traditional debt collection roles. These positions focus on providing service, guidance, and education to our customers. In a typical day, you will have the opportunity to do research, documentation (process client correspondence, review cases, etc.), negotiate payment arrangements, and handle an average of 15+ calls daily. We set you up for success by providing six months of paid training that is focused on learning Minnesota tax laws and how to resolve customer concerns. A successful candidate is someone who enjoys providing a positive customer experience, utilizes excellent communication skills, organization skills, and be able to prioritize. Additionally, someone who can respond to taxpayer concerns with empathy and patience, all while striving toward solutions for resolving taxpayer accounts.
Qualifications
Minimum Qualifications
- One (1) year of customer service experience.
- Experience using Microsoft Office applications including Word, Excel, Teams, Outlook, and Edge.
- Strong analytical, problem solving and organizational skills.
- Experience communicating effectively with internal partners and external customers.
Preferred Qualifications
- Experience working in a virtual environment.
- Prior collection experience.
- Ability to multitask with multiple computer applications.
- Experience understanding and explaining laws, policies, regulations, or procedures to customers.
- Experience providing effective communication to customers over the phone.
- Experience corresponding with customers of diverse backgrounds.
Physical Requirements
- Requires occasional moving of articles such as boxes, accounting records, laptop computer, and portable printer.
Additional Requirements
- Prior to an offer of employment, a background check will be conducted. This will include, but is not limited to checking degrees and licensures, criminal history, and tax filing and payment history. All individual income tax filing and payment obligations must be current prior to interviewing for this position. Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Minnesota Department of Revenue
Saint Paul, Ramsey, Minnesota 55146
United States
