We are seeking a motivated and hardworking Fulfillment Associate to join our team. As a fulfillment associate, you will be the behind-the-scenes driving force of our wholesale network by fulfilling orders and special requests worldwide! Get to know and work with our highly motivated and positive team, discover how we can help you grow and develop your career with us, and be introduced to sustainable living through our earth friendly products. If you are up for the challenge, then this opportunity is perfect for you!
Responsibilities
Ensure fulfillment area standards are maintained in an organized and clean manner Maintain accuracy, organization, and attention to detail in fulfillment duties Restock, organize and prepare merchandise for shipping Proactively engage and learn to become fully proficient with digital components related to the position Record and verify shipping information with all necessary documentation Have all orders ready by UPS/USPS/FedEX/DHL pick up times Develop and maintain positive customer relationships; respond to and resolve customer concerns and requests. This may include calling customers to clarify orders. Upload custom orders on to ecommerce platforms Review local partners stock level and restock as directed by leadership Assist team with managing incoming inventory Responsible for physical inventory count as directed by leadership Quality check inventory and report deficiencies Keep track of and order necessary fulfillment supplies as approved by leadership Make recommendations on how to improve customer satisfaction, customer retention, efficiency, revenue growth, cost savings Support and embody a positive brand culture through honesty, integrity, and respect Efficiently complete tasks/special projects as assigned by brand leadership
Qualifications
High school diploma or equivalent Strong organizational skills Ability to work effectively using electronic fulfillment system and inventory management systems Basic computer skills and ability to work with Microsoft Suite (Excel, Outlook, Word, etc) Interest in sustainable living and making an active effort to reduce individual footprint Prior fulfillment experience preferred Prior experience working in a fast paced, high volume environment Ability to manage multiple tasks and adapt to a changing, fast paced environment Desire to grow professional skillset Capability to lift objects (up to 25lb) with or without reasonable accommodation Ability to stand and walk for prolonged periods of time, and be comfortable squatting, kneeling, and crouching Ability to work effectively with peers and leadership to accomplish tasks Ability to work independently and in a group environment Take pride and care in orders you fulfill for our customers Flexibility to work evenings, weekends, and public holidays preferred Must have open availability during peak season. Hours may vary and flexibility is a must. Our replenishment demands are time-sensitive - finalizing orders is the priority.
Bamboo Switch
Suite 109
White Bear Lake, Ramsey, MN 55110
US
