Financial Assistance Supervisor
Full-Time Financial Assistance Supervisor at Ramsey County
Available Openings: 1
Industry: Supervisor, Government
Pay Type: Salary
Compensation: $63,652.00 - $94,277.52 Annually
Education Preferred: Yes
Education Level: Associate's Degree
E-Verify: Yes
Criminal Background: Yes

Basic Function

To supervise and direct the activities of a section of the Financial Assistance Services Division in the provision of financial assistance eligibility or case management services; to analyze, develop and recommend changes in programs, policies and procedures; and perform related duties as assigned.

Flexible Workplace
This position is identified under the designation of ‘flex work eligible’, meaning that the employee can formally opt to be in-office full-time or work a flex schedule in which at least two-days per week are performed in office and other days can be performed in a remote-first environment. Regardless of selection, the position carries expectations regarding on-site responsibilities and will require schedule flexibility beyond the minimum expectations set forth in the county’s flexible workplace policy. To view Ramsey County’s Flexible Workplace policy, go to: Flexible Workplace policy (Download PDF reader).

If an internal candidate is selected, salary will be set in accordance with the personnel rules (i.e., promotion, transfer, or voluntary reduction).

To view or print a copy of the complete Ramsey County job (class) description for this job, go to: Job Descriptions. Once at this page, you can browse the alphabetical list or search for a job description.

Exam/Screening Process Information

The examination process will consist of the following section with each section weighted as indicated:
•    Training and Experience Rating = 100%

The examination for Financial Assistance Supervisor will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire. Not all applicants who meet the minimum qualifications will pass the training and experience rating.  The rating on this supplemental questionnaire will depend on your answers to the questions – do not mark “see resume” or “see work history” as a response. Please answer all your questions clearly and completely.  Failure to respond could affect your score and final rank on this examination.

Eligible List: The names of all applicants who filed a properly completed application and passed the examination/screening process shall be placed on the eligible list for an employment opportunity as a Financial Assistance Supervisor. This list will be certified to the appointing authority which may use this list to conduct interviews to fill a vacancy. Candidates will remain on the list for three months or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted, informing them that the list has been posted and their rank on the list.

Veteran's Preference: This is a classified position requiring an open, competitive selection process.  Veteran's Preference points will be applied after a candidate passes the examination process.  Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application.

Criminal Background Checks:  All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.

E-Verify Participation:  Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

Equal Opportunity Employer:  Ramsey County provides equal access to employment, programs and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, marital status, sexual orientation or gender identity, public assistance or national origin.

To print a paper application for this posting click Paper Application (Download PDF reader). You will need to print this posting and answer the supplemental questions associated with this exam and submit them with your completed paper application.

For further information regarding this posting, please contact



Examples of Work Performed

  1. Promote a diverse, culturally competent, and respectful workplace.
  2. Supervise financial workers, program assistants and support clerical staff of a Financial Assistance Services section by interviewing, hiring, assigning and scheduling staff; monitor and evaluate performance; train and guide staff; set work priorities and assist in establishing work standards; assure staff compliance with applicable laws, procedures, and regulations; conduct case consultations and unit meetings; enforce work rules and administer disciplinary actions; and otherwise provide leadership and direction to ensure effective and efficient unit operations.
  3. Serve as liaison with representatives of public and social service agencies; negotiate with service vendors and other social service agencies to coordinate projects and services to produce desired outcomes; represent the unit or department in committee assignments, and in interactions with community groups to plan, develop and present information concerning financial assistance programs.
  4. Collect, analyze, and interpret statistical data and reports data to management for planning purposes, to monitor trends and developments relating to client and program needs, and to manage resources and staffing.  Develop new tracking systems to capture data for reporting.  Prepare job assignments and maintain workload standards based on data collected.  Compile data to be shared with external agencies to fulfill mandated reporting requirements.
  5. Assist staff with identification of client's complex life situations and social service needs; helps identify appropriate resources for referral of clients to other social service agencies; and assist when needed in diffusing volatile situations with clients.
  6. Recommend priorities regarding program administration to the Human Services Manager, and set priorities, goals and standards for the unit.
  7. Receive and respond to complaints or informational requests from clients, officials and the public.
  8. Recommend legal actions to the county attorney to pursue fraudulent actions and overpayment of public assistance.
  9. Represent the agency at appeal hearings, administrative rule-making hearings, arbitration hearings, and fraud trials.
  10. Review applicable laws, policies, rules and regulations, and recommend improvements in legislation based on operational experience and impact on client population.
  11.  Conduct special studies, projects and surveys as needed, and draft written policy and procedural material, design new forms and notices, and complete written and oral reports as requested.
  12. Analyze and evaluate operational systems and recommend design and implementation of improved manual and automated systems.
  13. Assist in design of new or improved automated system by participation in committee work.
  14. Design procedures and detail screens for automation project teams.

(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification.  Regular attendance according to the position's management approved work schedule is required.)
ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 6, 7, 8.


Minimum Qualifications

Education:  Associate of Arts Degree from an accredited college.    
Experience:  Six years of experience, including four years of experience as a Financial Worker or four years of experience working with a government based program, and two years of clerical, office or client service work.  

Substitution:  Any combination of education and experience that equates to eight years can be substituted for the Associate degree and the two of the required years of clerical, customer service or client service experience.  A Bachelor's degree can be substituted for one of the four years required as a Financial Worker.

Certifications/Licensure:  None.

Ramsey County

Contact: Nirvana Wallace
Phone 651-266-2700
Ramsey County Government Center East Building
160 East Kellogg Blvd.
Saint Paul, Ramsey, Minnesota 55101
Transit: On bus line, On the Green Line