As a repair coordinator, you will provide extraordinary service turning one-time customers into lifetime customers. We have customers who have been with us for 50 + years. We strive to maintain that level of loyalty to our new customers as well. Repair Coordinators in our Repair Department are all about:
Our Repair Department conducts monthly appliance and process training. All ideas for improvement are welcome. Career growth and employee personal/professional development are top priorities within the department.
Company overview: Warners' Stellian is the Midwest's retail appliance specialist. Family owned and operated for more than 60 years. We provide an unmatched shopping experience with exceptional service at 12 great store locations.
Core values: Customer Focus, Passion, Integrity, Inspiration, Loyalty, Family.
Warners' Stellian is committed to equal employment opportunities and to fostering an inclusive, equitable and accessible environment where all associates feel valued, respected, and supported. If you need assistance or an accommodation during the application or interview process, you may call us at 651-222-0011.
Responsibilities
-Assist customers with appliance repair requests via a variety of communication channels - phone, email, and text. -Coordinate service for our customers with our in-house repair technicians or appropriate external service providers. -Provide accurate and complete information regarding service options and terms of service, for both in and out of warranty products. -Develop an understanding of the systems, software programs and tools necessary for navigating and managing workflow. -Demonstrate outstanding communication skills, active listening, empathy, professionalism, and problem-solving skills. -Be comfortable working in a fast-paced, structured, high-volume environment with the ability to maintain composure in stressful circumstances and diffuse escalated situations. When an appliance stops working, it can impact daily life. Assisting customers to resolve their service needs is fulfilling. -Be a part of a team that is committed to meeting and exceeding customers’ expectations. This entails supporting coworkers, being active in team discussions, contributing knowledge and ideas to the team, assisting with other duties as assigned and providing constructive feedback to management (we mean it, we want to hear from you).
Qualifications
-Desire to provide an exceptional customer experience -Excellent written and verbal communication skills -Punctual and committed to excellent attendance -Ability to work as a member of a cross-functional team -Proficiency with technology including Microsoft Office -Strong typing skills, minimum of 40 WPM -High school diploma or GED -Successful completion of pre-employment criminal background check and drug screening
Warners' Stellian
Saint Paul, Ramsey, MN 55103
US
