- Basic Function
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The current vacancies are in the Financial Assistance Services department. The eligibility list created by this vacancy may be used to hire other vacancies in the department or County.
To lead and/or provide specialized or comprehensive program support for public assistance programs; provide work guidance and assistance to staff; train staff in current and updated practices; resolve complex problems for internal and external customers; conduct quality control; determine eligibility of benefits for various public assistance programs; and perform related duties as assigned. Depending on the unit assigned, employees may perform some or all of the following functions.
Flexible Workplace
If an internal candidate is selected, salary will be set in accordance with the personnel rules (i.e., promotion, transfer, or voluntary reduction).
This position is identified under the designation of ‘flex work eligible’, meaning that the employee can formally opt to be in-office full-time or work a flex schedule in which at least two-days per week are performed in office and other days can be performed in a remote-first environment. Regardless of selection, the position carries expectations regarding on-site responsibilities and will require schedule flexibility beyond the minimum expectations set forth in the county’s flexible workplace policy. To view Ramsey County’s Flexible Workplace policy, go to: Flexible Workplace policy (Download PDF reader) - To view or print a copy of the complete Ramsey County job (class) description for this job, go to: Job Descriptions. Once at this page, you can browse the alphabetical list or search for a job description.
- Veteran's Preference: This is a classified position requiring an open, competitive selection process. Veteran's Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application.
Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.
In addition, you may be subject to one or more of the following: •Psychotherapist Check
E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.
Equal Opportunity Employer: Ramsey County provides equal access to employment, programs and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, marital status, sexual orientation or gender identity, public assistance or national origin.
To print a paper application for this posting click Paper Application (Download PDF reader). You will need to print off this posting and also answer the supplemental questions associated with this exam and submit them if you complete a paper application.
For further information regarding this posting, please contact emily.chmel@co.ramsey.mn.us.
Responsibilities
- Examples of Work Performed
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- Perform all duties of the financial worker classification, including determining resident eligibility for various public assistance programs, and process complex cases.
- Effectively communicate program time limits, expectations and other program requirements to residents, internal and external social services providers, and other community resources.
- Assist residents in finding resources that supports independence from public assistance programs to include connecting residents to community resources to obtain services not provided by public assistance programs.
- Provide guidance, training and advice to other financial workers on procedures, policies, and programs; review work by current and new employees; and review cases for accuracy according to Department of Human Service (DHS) and federal requirements.
- Act as a central resource person for internal and external customers, research and resolve problems concerning eligibility, benefit amounts or access to community resources.
- Interpret regulations and advise other workers in unit on how to handle problematic case situations.
- Prepare cases for appeals; attend appeal hearings; and work with the County Attorney’s office to investigate cases referred for disqualification by gathering evidence and identifying witnesses.
- Prepare special reports as necessary.
- Maintain regular, punctual attendance consistent with the ADA, FMLA and other federal state and local standards.
(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position's management approved work schedule is required.)
ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 6, 7, 8, 9.
Qualifications
- Minimum Qualifications
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Education: High School Graduation or equivalent.
Experience: Five years of clerical, customer service or client service experience, including three years of experience as a Financial Worker or three years of experience determining eligibility for a government based financial or medical assistance program.
Substitution: Any combination of education and related experience can be substituted for the required years of clerical, customer service or client service experience.
Certifications/Licensure: None.
Exam/Screening Process Information
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The examination process will consist of the following section with each section weighted as indicated:
The examination for Financial Worker Specialist will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire. Not all applicants who meet the minimum qualifications will pass the training and experience rating. The rating on this supplemental questionnaire will depend your answers to the questions – do not mark "see resume" or "see work history" as a response. Please answer all your questions clearly and completely. Failure to respond could affect your score and final rank on this examination.
Training and Experience Rating = 100%
Eligible List: The names of all applicants who pass the examination/screening process and file a properly completed application shall be placed on the eligible list for employment as a Financial Worker Specialist. This list will be certified to the appointing authority which may use this list to fill a vacancy. Candidates will remain on the list for two months or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted, informing them that the list has been posted and their rank on the list.
Ramsey County
160 E Kellogg Blvd
Saint Paul, Ramsey, Minnesota 55101
United States
