Position Profile
Responsible for assisting members with opening, closing, and accessing their safe deposit box while providing Great Personalized Service (GPS). Actively build relationships with members, identify financial needs, and refer products and services to meet those needs. Maintain privacy of member information and follow all regulations, policies, and procedures for the safe deposit box area.
Our Company
At Hiway, we focus on people, not profits. As a member of our team, you will be working with a diverse and experienced group of people dedicated to helping members meet all their financial needs, where our associates are given the tools and opportunities to thrive and grow within their careers.
Hiway's foundation is based on making a difference in our members' lives and fostering strong, long-lasting relationships within our community. Since the early 1990s, Hiway associates have organized various opportunities to help our community through donations and volunteering. Hiway has supported financial literacy efforts in the schools for more than a decade, delivering hundreds of presentations and reaching more than 4,000 students since 2016.
It is our vision to improve the quality of life of the communities we serve through education, scholarships, in-kind support, and volunteerism.
Our Commitment
Hiway has had a longstanding commitment to diversity, equity, and inclusion; partnering with the African American Credit Union Coalition is just one more step in that direction. To build upon this commitment, Hiway created an internal Diversity, Equity, and Inclusion (DE&I) Committee to champion ongoing training and education for all associates and increase collaboration and discussion surround diversity and inclusion between its staff and the company’s senior management.
Our Values
Integrity: Do it right, build trust, uphold high standards, operate ethically, inspire honesty
Engagement: Be positive, embrace change, invest in others, collaborate, share your passion
Excellence: Do it well, analysis by example, exceed expectations, influence others, learn from mistakes
Innovation: Be creative, provide solutions, take bold steps, influence change, encourage open minds
Respect: Show care & compassion, be accepting, embrace diversity, show empathy, own the outcome
Community: Make a positive impact, value people over process, build relationships, be passionate
Responsibilities
Essential Functions and Basic Duties
- Assist members with their safe deposit box needs:
- Opening/closing of safe deposit box
- Adding/removing owners on safe deposit box
- Accessing safe deposit box
- Scheduling appointments
- Answering member questions about safe deposit boxes
- Process monthly billing and payments
- Ensure security of safe deposit box vault area, including opening and closing procedures
- Maintain accurate safe deposit box leases and safe deposit box reporting
- Coordinate all monthly maintenance with applicable vendors and process unclaimed property
- Process all applicable safe deposit box reports and notices
- Perform quality assurance as needed for membership documentation
- Process address changes and account maintenance
- Assist with mail duties as needed
- Provide support in completing member research requests, VOD’s, and check orders
- Order department supplies, track and maintain inventory
- Responsible for daily opening, closing, and balancing in core processing system
- Provide front desk coverage when needed
- Prioritize and manage multiple responsibilities
- Fulfill Hiway’s Core Purpose, Core Values, and GPS standards
- Meet scorecard performance goals
- Adhere to any and all current and/or future policies, procedures, and guidelines
- Other duties as assigned by management
Qualifications
Skills, Knowledge and Abilities
- Strong verbal and non-verbal communication skills
- Display professional image and maintain a positive, service-oriented attitude
- Well organized, accurate, efficient, and detail-oriented
- Math aptitude and keyboarding skills
- Knowledge of Microsoft Office products
- Demonstrate punctual and regular attendance
- Flexibility to meet the changing demands of the organization
Hiway Credit Union
Saint Paul, Ramsey, MN 55130
US
