Entry Level Help Desk Job

Entry Level Help Desk Job Description

The training through this track will prepare participants to communicate with various types of customers and help them identify the issues they face with their PC or applications. Learning objectives will include how to handle conflict, qualify and isolate issues and remediate the issues either through resolving them yourself or escalating the issue to another team within the IT organization.

The best help desk employees are generally the ones that can communicate effectively and explain how the customers’ needs are being met and make the customer feel like they are getting the service they desire

Starting Pay

$35,000 to $40,000 annual salary

Prerequisites

  • High school degree or GED equivalent
  • No IT experience required

  Contact

Transcend IT Vandalia Tower 550 Vandalia St, Suite 302 Saint Paul, MN 55114
Saint Paul, MN 55114
 P: 651-744-0375 W: https://www.transcendit-mn.org/entry-level-help-desk

  Locations

Online

  Category

Tech