Employment Opportunities

Responsibilities

Primary Duties and Responsibilities:

I. Bridges to Safety

• Serve as a warm and friendly first contact for Bridges to Safety participants, visitors, and partners. 
• Support the safety, dignity and comfort of participants at Bridges to Safety. 
• Use discretion when engaging with participants at main door, front desk or in front of other participants, being aware of the sensitive nature of their situation at all times. 
• Provide proper intake and paperwork for all potential Bridges to Safety participants; distribute Satisfaction Surveys to all participants and collect those surveys completed. 
• Engage children of participants in safe and fun play whenever possible, and find appropriate activities/materials for adolescents who are waiting for their parent or guardian.
• Assist in assuring the effective delivery and quality of services to victims at Bridges to Safety 
• Answer front desk/multi-line telephone. 
• Ensure that Bridges to Safety's front desk, lobby area, children's room, and kitchen are clean, stocked, neat, and organized. 
• Perform data entry, including daily/weekly appointment and service tallies, accurate entry of participant demographic data into our database and participants’ responses to BTS Participant Satisfaction Surveys. 
• Monitor the real-time flow of participants and partners through Bridges to Safety. 
• Monitor Bridges to Safety’s security in conjunction with the Ramsey County Sheriff's Department and the St. Paul Police when needed. 
• Ensure that all PDAS partners on site are aware of, and in accordance with the processes and procedures of the Bridges to Safety Operations Manual, and PDAS Confidentiality and Data Sharing Policy. 
• Recruit, screen, train, schedule, and supervise volunteers as needed. 
• Order Office supplies
• Submit all check requests or reimbursements in accordance with SPIP policies and procedures. 
• Review monthly expenses, and discuss/report any variances, concerns or explanations to SPIP ED and Governance Co-Chairs as appropriate. 
• Create and maintain copier user ID codes for member agencies; 
• Manage PDAS, On Site Services and Governance list servs; 
• Coordinate IT/Tech Support and Service for Office Equipment as needed; 
• Enter all building services requests, as needed. 
• Contact SPIP Director, or Governance Co-Chairs with questions, concerns, for direction or to report issues.
• Check-in/out access cards and keys. 
• Serve as the Day One contact and update certification. 
• Provide monthly back-up of front desk and coordinators’ computers’ contents onto jump drive, the first business day of each month. 
• Pickup, record and respond to BTS voicemail messages in an ongoing, timely manner. 
• Review and maintain BTS Coordinator Manual as well as Front Desk Quick Reference material to ensure it is always up to date. 
• Provide and arrange with appropriate on-site partners training and orientation for all new on-site providers, including tour, introductions and confidentiality policy. 
• Other duties as assigned by employing agency or Governance Co-Chairs. 
• Report any and all serious issues, incidences and/or accidents to SPIP ED, and Governance Committee Co-Chairs

II. Provide administrative assistance to PDAS Committees in: 

• Identifying and connecting PDAS/BTS services to unserved and underserved individuals and communities 
• Positively promoting PDAS/Bridges to Safety 
• Promote, establish and maintain positive relationships with member programs, and other community and government programs and agencies. 
• Recording member participation in PDAS meetings and retaining historical record of meeting minutes 
• PDAS-Meeting coordination, room reservation, announcements, minutes and follow-up; 
• Assist in monitoring the PDAS/Bridges to Safety budget, and assisting with reports and maintaining procedures. 
• On Site Services-Meeting coordination, minutes, follow-up, admin support and training’s coordination 
• Ad-hoc committees – Coordination, minutes and follow-through tasks 
• Assist in planning, organizing and arranging the details for PDAS trainings (room reservation, announcements, registration, sign-in form and attendee’s survey)

III. Communications 

• Maintain PDAS/BTS key communication, i.e. listservs, web-site, Facebook, etc. 
• Create, distribute and post Week at a Glance to On Site Services and PDAS Listservs. 
• Compile and distribute demographics to On Site Services and PDAS Listservs. 
• Act as a conduit to Governance and On-Site Services Committee co-chairs regarding emerging issues and trends at BTS.

IV. Additional Responsibilities 

• Attend mandatory trainings, i.e. how to deescalate volatile situations, etc. 
• Assist SPIP ED and SPIP Operations Coordinator in compiling information for potential funding sources and reports 
• Perform other duties as requested by the employing agency and/or Governance Co-Chairs 
• Report absences and submit leave requests to SPIP 
• Track daily activities on timesheet