Basic Function
To assist social work, corrections, or victim/witness staff in arranging for the provision of services to clients by determining program eligibility, opening cases and monitoring case activities, reviewing and processing vendor payment claims, maintaining necessary files and records; informing trial witnesses when needed in court; and perform related duties as assigned.
The Aging & Disability Services | MnCHOICES Division within the Social Services Department is responsible for administering Home and Community Based Services. The division is comprised of three major functional areas: The MnCHOICES unit, Administration & Access unit, and the Case Management unit. It is a priority and expectation of the county and the department to operationalize racial equity across the administration of Home and Community Based Services, as well as grow an organizational culture that is value based: People, Integrity, Community, Equity, and Leadership; and embodies the Mission & Vision of Ramsey County.
The Case Aide position serves in the MnCHOICES Unit – Reassessment Intake or Initial Intake Team. The position provides ongoing support to intake social workers, assessors, case managers, supervisors, and section as needed. Primary responsibilities include but are not limited to: Support assessors with assignment, appointment setting, insurance/financial paperwork tracking, nursing home tracking and in obtaining assessment information; Provide information referral and assistance to people corresponding regarding MnCHOICES assessments; Assist other units in the Section as need arises and work collaboratively with them; Research client information in MMIS and MAXIS; Enter Screening Documents and Service Agreements in MMIS and Assist Assessor with resolving MMIS screen system edits for approval of documents, and when needed communicate with DHS Help Desk; Track cases after assessments to assist with receiving waivered services; Daily documentation of work in appropriate computer system including SSIS, MNCHOICES and MMIS and other systems as appropriate; Provide effective and responsive services across language, culture and race; Work as part of an integrated care team, assisting co-workers and responding to needs of other agency clients; Manage special projects as requested.
This Case Aide position serves in the Admin & Access Department and works with the Community First Services and Supports (CFSS) program. CFSS is a Minnesota health care program that offers flexible options to meet the unique needs of people. CFSS allows people greater independence in their homes and communities. CFSS will replace personal care assistance (PCA) and the Consumer Support Grant (CSG).
The Case Aide job duties include but are not limited to: managing the PCA/CFSS email account to monitor new and renewal Ramsey County residents enrolling in CFSS; Monitor the CFSS phone line to track CFSS inquires and residents CFSS consultation provider selection; Track all new and renewal PCA/CFSS cases in excel spreadsheet in TEAMS and MnCHOICES tool; enter and monitor service agreements in MMIS; work collaboratively with assessors, case manager, PHN vendor agencies, etc. to get residents services in place.
Responsibilities
Examples of Work Performed
Organize and direct the day-to-day operations of a specific Child Support Services Division unit in the areas of paternity adjudication, order establishment/modification, collection of child support, support enforcement, or public assistance recovery.
Act as a liaison with Ramsey County Community Human Services, the courts, and other agencies to coordinate case management, establish operating procedures and ensure effective processing of cases; confer with attorneys, staff, supervisors from other units and outside agencies on methods for resolving problematic cases; and participate in statewide organizations to develop new procedures and to influence public policy.
Promote a diverse, culturally competent, and respectful workplace.
Plan, schedule and assign work to unit staff including professional, paraprofessional, and clerical employees; review the work of unit staff by auditing caseloads on a regular basis to ensure adherence to pertinent regulations and to determine if case processing methods can be improved; and advise and direct staff on handling difficult cases and interpreting or applying unit policies and procedures.
Select individuals to fill unit job vacancies, with the division director's approval; provide orientation and training to new employees; determine and provide for ongoing training needs of unit staff; conduct performance appraisals on a formal and informal basis; and address employee performance issues as required.
Analyze and evaluate existing unit objectives, goals, standards, priorities, policies, and procedures; assist in formulating, developing, and implementing new or revised objectives, goals, standards, priorities, policies, and procedures when necessary; and ensure proper implementation and conformance with legislative requirements.
Participate in the establishment, evaluation, and revision of divisional policies, procedures, and short and long-range plans to promote operational efficiency and remain in compliance with changing legislation; and compile statistics and analyze unit data to monitor trends relating to program performance, services, resource availability and staffing needs.
Act as a liaison with Ramsey County Community Human Services, the courts, and other agencies to coordinate case management, establish operating procedures and ensure effective processing of cases; confer with attorneys, staff, supervisors from other unites and outside the agencies on methods for resolving problematic cases; and participate in statewide organizations to develop new procedures and to influence public policy
Respond to public complaints regarding office policies or employees; interview clients or crime victims when necessary to resolve disputes; respond to public requests for information or assistance regarding programs, policies, and procedures; and address community groups and participate in training seminars. Assist in writing grant proposals to enhance the Division’s services.
(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position’s management approved work schedule is required.)
ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 6, 7, 8, 9.
Qualifications
Minimum Qualifications
Education: High school graduation or equivalent.
Experience: Four years of clerical experience.
Substitution: Equivalent combination of education and related experience.
Exam/Screening Process Information
The examination process will consist of the following section with each section weighted as indicated:
- Training and Experience Rating = 100%
The examination for case aide will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire. Not all applicants who meet the minimum qualifications will pass the training and experience rating. The rating on this supplemental questionnaire will depend on your answers to the questions – do not mark “see resume” or “see work history” Do not cut and paste resume as a response. Please answer all of the supplemental questions clearly and completely, failure to do so may affect your ability to move forward in the hiring process.
Eligible List:
The names of all applicants who have submitted a completed application and passed the examination/screening process shall be placed on the eligible list for an employment opportunity as a case aide. This list will be certified to the appointing authority which may use this list to conduct interviews to fill a vacancy. Applicants will remain on the list for 60 days or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted.
Veteran's Preference: This is a classified position requiring an open, competitive selection process. Veteran's Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application.
Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.
In addition, you may be subject to one or more of the following:
- Psychotherapist Check
E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.
Equal Opportunity Employer: Ramsey County provides equal access to employment, programs and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, marital status, sexual orientation or gender identity, public assistance or national origin.
Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce. The county strives to be equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees. Advancing racial equity ensures all people who need access to opportunities and services we provide, will receive them. Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.
To print a paper application for this posting click Paper Application (Download PDF reader) (Download PDF reader). You will need to print off this posting and also answer the supplemental questions associated with this exam and submit them if you complete a paper application.
For further information regarding this posting, please contact Nirvana.Wallace@ramseycounty.us
Ramsey County
Saint Paul, Ramsey, Minnesota 55101
US
