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- Job ID: 82912
- Location: St. Paul
- Telework Eligible: Yes
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 01/13/2025.
- Date Posted: 01/07/2025
- Closing Date: 01/27/2025
- Hiring Agency/Seniority Unit: Revenue Dept / Revenue (inc Assessors)-MAPE
- Division/Unit: Commissioner's Office / Taxpayer Rights Advocate Off
- Work Shift/Work Hours: Day Shift
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $25.29 - $36.71 / hourly; $52,805 - $76,650 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
- FLSA Status: Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities: Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
JOB SUMMARY
Are you ready to transform the taxpayer experience in Minnesota?
As a Customer Relations Specialist (CRS) with the Taxpayer Rights Advocate Office, you’ll serve as a vital link between taxpayers and the Department of Revenue, ensuring fairness, equity, and clarity in every interaction.
You’ll be the first point of contact, guiding taxpayers through complex processes, resolving disputes, and advocating for their rights.
This role empowers you to streamline administrative burdens, foster trust, and create innovative solutions that enhance customer service at an agency-wide level! You'll drive systemic improvements by analyzing trends, proposing policy updates, and collaborating with stakeholders to deliver impactful results.
Your efforts will also shape public communications, from website updates to community events, to educate and engage diverse populations. With a balance of professionalism, critical thinking, and compassion, you’ll have the freedom to champion meaningful changes for taxpayers. Join us to lead, innovate, and make a difference!
This position is eligible for telework to applicants who reside in Minnesota, Wisconsin, Iowa, North Dakota, or South Dakota. Telework eligibility is based on the business needs of the unit and is at supervisory discretion. Commuting to the St. Paul office location for occasional in-person meetings is expected.
This posting may be used to fill multiple vacancies.
YOU MUST APPLY THROUGH OUR WEBSITE TO BE CONSIDERED https://careers.mn.gov/psp/mnjob/MNCAREERS/HRCR/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1001&JobOpeningId=82912&PostingSeq=1
OR
Visit our website, http://www.mn.gov/careers, and search for job id number 82912.
Qualifications
MINIMUM QUALIFICATIONS
- Three (3) years of professional experience representing or working on behalf of customers or constituents. -Bachelor's degree in communications, Journalism, Public Relations or a closely related field as determined by the agency may substitute one (1) year of experience; master’s degree substitutes for eighteen (18) months of experience; juris doctor, an enrolled agent, or a certificate in public accounting substitutes for twenty-four (24) months of experience.
- Experience in drafting memos, internal communications, or other written material on behalf of a legislative office, government agency, nonprofit, or business.
- Prior demonstrated experience advocating in underrepresented populations in a professional or volunteer capacity.
Applicants who meet the above experience requirements will be further evaluated at interview based on the following:
- Exceptional written and oral communication skills.
- Ability to identify, evaluate, negotiate, and resolve critical issues.
- Strong teamwork skills, including willingness and ability to consult with subject matter experts from operational teams within the organization.
PREFERRED QUALIFICATIONS
- Experience with state or local government work.
- Demonstrate exceptional interpersonal and cross-cultural competency, embracing open-mindedness and maintaining neutrality.
- Ability to articulate intricate policy concerns to diverse stakeholders, translating intricate statutory language into lay terms suitable for both professionals and the general populace.
- Experience exhibiting judgment on complex and ambiguous issues, fostering collaboration among leaders, teams, and stakeholders.
- Ability to foster a diverse and inclusive workplace and work with individuals from all background, with the experience of creating a work environment where differences are valued, encouraged, and supported.
- Bachelor's degree in communications, Journalism, Public Relations or a closely related field as determined by the agency
PHYSICAL REQUIREMENTS
- Requires occasional moving of articles such as boxes, accounting records, laptop computer, and portable printer.
ADDITIONAL REQUIREMENTS
- Prior to an offer of employment, a background check will be conducted. This will include, but is not limited to checking degrees and licensures, criminal history, and tax filing and payment history. All individual income tax filing and payment obligations must be current prior to interviewing for this position.
- Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Minnesota Department of Revenue
Saint Paul, Ramsey, Minnesota 55146
US
