Operations Policy Administrator
Full-Time Operations Policy Administrator at Minnesota Department of Revenue
Available Openings: 1
Industry: Government
Pay Type: Salary
Compensation: $68,883 - $102,165 / annually
Education Level: N/A
E-Verify: Yes

Job ID: 78142 Location: St. Paul Telework Eligible: Yes Full/Part Time: Full-Time Regular/Temporary: Limited Who May Apply: Open to all qualified job seekers Date Posted: 07/03/2024 Closing Date: 07/16/2024 Hiring Agency/Seniority Unit: Revenue Dept / Revenue (inc Assessors)-MAPE Division/Unit: Commissioner's Office / Commissioner's Off Admin Staff Work Shift/Work Hours: Day Shift Days of Work: Monday - Friday Travel Required: No Salary Range: $32.99 - $48.93 / hourly; $68,883 - $102,165 / annually Classified Status: Unclassified Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE End Date: (Required for Limited Positions) FLSA Status: Exempt - Administrative Designated in Connect 700 Program for Applicants with Disabilities: No The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary This is a Temporary Unclassified position anticipated to last up to 1 year.

This posting may be used to fill multiple vacancies.

Are you a skilled communicator with strong facilitation and project management skills with the desire to innovate and improve upon policies, procedures, and processes within state government operations? The Department of Revenue is looking to expand the Operations Policy Team, this team works proactively create, review, and update our administrative policies and procedures. These positions will have the opportunity to lead change and improve the employee experience across the organization.

Operations Policy Team members will coordinate the activities of the Revenue Policies Plus program overseeing the development and implementation of new and existing state and agency operation policies, practices, and procedures; developing implementation plans for state and agency operation policies, practices, and procedures including scope, communication plan, schedule, and resources to document critical business operations within the agency and ensure timely implementation and communication; and leading the facilitation, development, and documentation of new and existing critical process and procedures to ensure key functions of the agency can be maintained.

As an employee at the Department of Revenue, you’ll join a group of professionals who strive to be innovative, collaborative, and results-driven by thinking big, having fun, and promoting the common good. We are committed to an inclusive work environment that values each employee and works to continually address the needs of the communities we serve. This position provides a flexible work schedule with hybrid telework options available.

Telework is available and negotiated at the time of hire. There may be periodic in office requirements as directed by management. The employee will be required to complete a telework agreement.

Teleworking employees are required to live in Minnesota or in a state bordering Minnesota.


Minimum Qualifications · Three years of advanced-level professional analysis experience that includes knowledge of organizational administrative procedures policy, services, and systems.*

· Strong teamwork skills, including willingness and ability to consult with subject matter experts from operational teams within the organization

· Strong project management or facilitation skills

*Bachelor's degree in a related field as determined by the agency may substitute as one (1) year of professional experience, a Master's degree may substitute as eighteen (18) months of professional experience.

Applicants who meet the above experience requirements will be further evaluated based on the following:

Exceptional written and oral communication skills to effectively develop and present on operational policies and procedures Ability to prepare comprehensive reports, policies, and procedures Ability to identify, evaluate, negotiate, and resolve critical management issues

Preferred Qualifications · Experience leading organization-wide operational planning efforts and establishing process timelines and deliverables

· Excellent interpersonal skills and ability to build collaborative relationships and to influence/negotiate positive outcomes with internal and external partners

· Demonstrated experience leading and managing change

· Desire and ability to innovate and improve upon processes, with experience leading organization-wide operational planning efforts and establishing process timelines and deliverables.

· Ability to foster a diverse and inclusive workplace and work with individuals from all background, with the experience of creating a work environment where differences are valued, encouraged, and supported

· Experience juggling multiple projects with fluctuating deadlines while maintaining meticulous attention to detail.

· Experience exhibiting judgment on complex and ambiguous issues, fostering collaboration among leaders, teams, and stakeholders.

Physical Requirements Requires occasional moving of articles such as boxes, accounting records, laptop computer, and portable printer.

Additional Requirements Prior to an offer of employment, a background check will be conducted. This will include, but is not limited to checking degrees and licensures, criminal history, and tax filing and payment history. All individual income tax filing and payment obligations must be current prior to interviewing for this position.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Application Details How to Apply Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact If you have questions about this position, contact Megan Wells at megan.a.wells@state.mn.us or 651-556-3053.

About Revenue Dept The Minnesota Department of Revenue works to fund the future for all of Minnesotans. We manage over 30 different taxes and collect $26.7 billion annually in state taxes, which funds state programs such as healthcare, transportation, public safety, and early childhood, K-12, and higher education.

Revenue is dedicated to an inclusive work environment that celebrates and values the diversity of each employee and reflects the communities we serve. We're committed to a culture of inclusion where everyone can bring their authentic selves to work and thrive.

We value a work life balance for our employees, and many of our employees telework in a full or hybrid capacity. For those that come to the office, regularly or occasionally, we invested in a state-of-the-art hybrid workspace located at the Stassen building in St. Paul.

Find out more about us on our website.

Working together to improve the state we love. What do Minnesota's State employees have in common?

A sense of purpose in their work Connection with their coworkers and communities Opportunities for personal and professional growth Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include: Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Support to help you reach your career goals: Training, classes, and professional development Tuition reimbursement Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov) Employee Assistance Program (EAP) for work/life support: A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.


Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.


Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the job information line at 651-259-3637 or email careers@state.mn.us and let us know the support you need.

Minnesota Department of Revenue

600 Robert Street N.
Saint Paul, MN 55146
Transit: On the Green Line, On bus line