IS Technology and Operations Manager (Unclassified)
Full-Time IS Technology and Operations Manager (Unclassified) at Ramsey County
Available Openings: 1
Industry: Government, Management
Pay Type: Salary
Compensation: $101,610.69 - $150,873.63 Annually
Education Preferred: Yes
Education Level: Bachelor's Degree
E-Verify: Yes
Criminal Background: Yes

Basic Function

The current vacancy is in the Information Services Department, End User Support Division.


To manage all activities of the Infrastructure Solutions division, End User Support division or other areas of the Department of Information Services as assigned, relating to the strategic planning, analysis, design, development, implementation, operation, support, and maintenance of technology for all departments of Ramsey County; and perform related duties as assigned.

Flexible Workplace
This position is identified under the designation of ‘flex work eligible’, meaning that the employee can formally opt to be in-office full-time or work a flex schedule in which at least two-days per week are performed in office and other days can be performed in a remote-first environment. Regardless of selection, the position carries expectations regarding on-site responsibilities and will require schedule flexibility beyond the minimum expectations set forth in the county’s flexible workplace policy. To view Ramsey County’s Flexible Workplace policy, go to: Flexible Workplace policy (Download PDF reader).
If an internal candidate is selected, salary will be set in accordance with the personnel rules (i.e., promotion, transfer, or voluntary reduction).
To view or print a copy of the complete Ramsey County job (class) description for this position, go to: Job Descriptions. Once at this page, you can browse the alphabetical list or search for a job description.

Exam/Screening Process Information

This is an unclassified, at-will position, holding a confidential relation to the department head or elected official.   This position requires an open screening and selection process.  There is no exam for this unclassified, at-will, position.  All applicants who meet the minimum qualifications will be forwarded to the department for consideration.  Please read below for further instructions.
 Definition of Unclassified from the Ramsey County Personnel Act:
 Subdivision 1. General. "The appointing authority may discharge employees in the unclassified service with or without cause. Employees in the unclassified service have no right to a grievance appeal from discharge or other disciplinary action under sections 383A.281 to 383A.301. An employee in an unclassified position shall not have tenure but shall be entitled to all benefits associated with tenure such as vacation leave, sick leave, health insurance, and other benefits as determined by the county board."
Interested candidates should apply online by completing the online application prior to the close date listed and attaching a resume and cover letter detailing their experience.

Veteran's Preference:  This is a classified position requiring an open, competitive selection process.  Veteran's Preference points will be applied after a candidate passes the examination process.  Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application.
Criminal Background Checks:  All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.
E-Verify Participation:  Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.
Equal Opportunity Employer:  Ramsey County provides equal access to employment, programs, and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, familial or marital status, sexual orientation or gender identity, public assistance status, place of residence, political affiliation, or national origin.
Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce. The county strives being equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees. Advancing racial equity ensures all people who need access to opportunities and services we provide, will receive them. Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.
To print a paper application for this posting click Paper Application (Download PDF reader). You will need to print this posting AND answer the supplemental questions associated with this exam and submit them with your completed paper application.
For further information regarding this posting, please contact


Examples of Work Performed

  1. Promote a diverse, culturally competent, and respectful workplace. 
  2. Manage the activities of assigned division with responsibility for planning, staffing, forecasting, supervising, and directing all functions within the division; direct the activities of the division through the coordination and supervision of division supervisors, and their teams.
  3. Manage the evaluation and selection of hardware and software related to the development or acquisition of technology on a county-wide basis.
  4. Provide customer support, coordinating technical issues and resolving technology problems, encompassing all end user technologies.
  5. Lead and manage short, long-range, and strategic planning for and scheduling of the people and technology to support large-scale information technology projects from inception through implementation; develop and maintain divisional plans; assists in the department's physical site preparedness and security, and the continued maintenance thereof.
  6. Participate in the activities of the department's management team and implements departmental objectives as they relate primarily to divisional goals and activities.
  7. Assess, in cooperation with supervisors, the division's training and development needs; develops an overall training plan for the division; and work through supervisors to implement individual training and development plans for staff.
  8. Manage and oversee the administration of personnel activities, including hiring, promoting, evaluating, training, assigning work responsibilities, and establishing performance standards and reviews, within division.
  9. Establish and implement technical policies and standards.
  10. Implement and support adoption of industry standard best practices and frameworks to mature IS/IT processes.
  11. Review the work progress of divisional projects and activities to ensure they are in compliance with the planned schedule and budget; responds to major issues involving the work of outside vendors or consultants as necessary.  Meet with customers to review division’s performance and customer needs.
  12. Identify opportunity to improve enterprise systems to support business processes and utilize emerging technologies.   Anticipate and react to major technology changes.
  13. Develop and manage the budget for hardware and software.

(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification.  Regular attendance according to the position’s management approved work schedule is required.)


ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13.


Minimum Qualifications

Education: Bachelor's Degree in computer sciences or a related field. 


Experience: Seven years of progressive experience managing hardware systems, software, and networks or end user support functions; including three years of experience in a supervisory capacity.


Substitution: Successful completion of a two-year technical course and two years of server hardware and server-based operating system administration, data network and network device support, or end user support experience, may substitute for the bachelor’s degree requirement for this class. 


An additional 4 years of experience managing hardware systems, software, and networks or end user support functions may substitute for the bachelor’s degree.


Certifications/Licensure: None. 

Ramsey County

Contact: Megan Simmons
Phone 651-266-2700
Metro Square
121 East Seventh Place
Saint Paul, Ramsey County, Minnesota 55101
Transit: On bus line, On the Green Line