Make an impact at Saint Paul Public Library!
What to expect:
Public Services Managers at Saint Paul Public Library (SPPL) lead delivery of public services informed by the library’s values of connection, innovation, resilience, and belonging. They manage other leaders, and collaborate across the organization to innovate, identify and solve problems with others, and lead SPPL’s strategic objectives. They are supervisors, coaches, collaborators, and developers of leaders. Public Services Managers supervise multiple library locations; lead complex programs, services, and projects; and center equity in decision-making. Saint Paul Public Library has two open roles, focused on different elements of work.
Join our team:
Culturally-responsive, community-informed programs and services help fulfill SPPL’s mission and vision. The Public Services Manager, Programs and Engagement focuses on impactful community engagement, is responsible for developing, leading, directing, guiding, and evaluating community programs and service areas, and aligning them with budgets and the strategic direction across program areas. This role will work closely with the Marketing and Communications Department to ensure accurate and high-impact experiences, messaging, storytelling, and publicity for programs and services. Areas of supervision include Community Services, the Mobile Library, arts and culture programming, youth services, and digital equity and workforce development.
The Public Services Manager is responsible for maintaining welcoming, safe, clean, and technology-rich spaces across SPPL’s locations by leading and managing a complex system of responsive and equitable public services. This role will coach and develop organizational leaders; prioritize key service improvements; and balance the delivery of public service on the floor of the library with delivery of programming. The Public Services Manager will maintain SPPL’s public services through internal and external collaboration, developing and maintaining key partnerships, and holding an equitable vision. This leader will develop grants, manage budgets, scope projects, lead teams; advise staff and managers, create and edit policies and procedures; and troubleshoot issues of safety and staffing. The role focuses on the delivery and development of public services and staff in multiple library locations, from hiring, training, scheduling, and programming to collaborating with other system leaders to ensure equitable and consistent public service delivery.</p> <p>Further information about the work of the Public Services Manager can be found here: https://www.stpaul.gov/sites/default/files/2023-11/Library Public Services Manager Brochure.pdf
The City of Saint Paul offers an excellent benefits package including health insurance, retirement contributions and paid time off.
Essential Functions are the functions that the individual holding the position must be able to perform unaided or with the assistance of a reasonable accommodation. The Essential Functions for this position are identified in the Supplemental Information section of the Librarian III Job Description.
The City of Saint Paul’s mission is to integrate equity and inclusion into how we approach all our work. Our vision is to be committed to building an equitable and inclusive city that will shift culture in city processes and policies, eliminate structural inequities, and ensure timely and relevant access to services, resources, support, and opportunity to every person in Saint Paul.
A bachelor’s degree and four years of progressively responsible professional experience to include a majority of the following: a library setting, project or program management, volunteer coordination, team facilitation and/or training, customer service delivery, social services, or community outreach work. Must include at least three years of supervisory experience.
An American Library Association (ALA) accredited master’s degree in library science and two years of progressively responsible professional experience to include at least three of the following: a library setting, project or program management, volunteer coordination, team facilitation and/or training, customer service delivery, social services, or community outreach work. Must include at least two years of supervisory experience.
An equivalent combination of education and experience to equal or exceed eight years of the experience noted in the requirements will be accepted.