Landlord Navigator
Full-Time Landlord Navigator at Face to Face
Available Openings: 1
Industry: Non Profit
Pay Type: Hourly
Compensation: $22.00 - $23.50
Education Preferred: Yes
Education Level: Bachelor's Degree
E-Verify: Yes
Criminal Background: Case-by-Case Review

Face to Face Health and Counseling is a non-profit organization dedicated to advancing economic and health equity for youth ages 11–24. We do this work through a comprehensive approach that includes housing, mental health, medical, youth justice, education & employment, and community services. We take a strengths-based and trauma-informed approach to our work and center the needs of young people impacted by racism and other forms of oppression and marginalization. Founded in 1972, Face to Face serves more than 3,000 youth annually.

The Landlord Navigator is responsible for establishing and maintaining community partnerships with local property managers and creating lists of affordable, safe, and low-barrier housing options for youth experiencing homelessness. The Landlord Navigator will also build trusting youth-adult relationships while providing supportive services at Safe Zone, a Drop-In Center for youth experiencing homelessness. The Landlord Navigator will seek out resources for youth to achieve their goals around housing, education, employment, financial stability, building support networks, and more. The Landlord Navigator will also take part in facilitating different programs and workshops that align with youth’s interests in overcoming barriers towards housing. This position is 37.5 hours a week.

LOCATION: Essential Onsite Flex – This role requires the employee to be onsite, with the possibility of some specific and limited remote hours. Employees are required to be fully onsite during the initial 3-month training period.

The pay rate for this position is between $22 - $23.50 an hour, based on qualifications. Face to Face offers benefits which include health, dental, short-term disability, long-term disability, life insurance, 403b account as well as 23 days of PTO and 11 paid holidays. Face to Face is an Affirmative Action/Equal Opportunity Employer Diverse groups, including persons of color, people with disabilities, and the LGBTQ community are encouraged to apply. Former clients are also encouraged to apply.



Landlord Navigation • Develop and maintain strong working relationships with property managers for scattered site housing programs. • Establish and maintain a list of affordable, safe, and low-barrier housing options for youth emerging towards adulthood. • Become an expert on tenant and landlord rights and provide support for youth and other staff navigating landlord rights issues. • Become an expert on public housing navigation and provide support for youth and other staff on navigating the system. • Update and maintain housing resources on a regular basis. • Complete landlord visits and assist youth in navigating landlord barriers.
• Host workshops on tenant rights and positive landlord relationships for youth.

Supportive Services • Establish healthy and appropriate boundaries with youth. • Support healthy adolescent development of youth. • Conduct individual assessments with youth to determine needs and goals. • Provide case management supportive services to youth. • Complete SafeZone intake and appropriate assessments. • Assist clients with reaching their education, employment and housing goals. • Process rental assistance applications for youth. • Document youth outcomes in all appropriate databases. • Complete appropriate paperwork in a timely manner. • Transport clients as needed to accomplish their goals. • Conduct home visits with clients. • Develop and maintain relationships agency-wide and community-wide with youth serving programs and agencies. • Collaborate with other staff and maintain teamwork style, and maintain professional working relationships with clients or other outside agencies or contacts. • Provides all services guided by the evidence-based principles for helping youth overcome homelessness.

Drop-In Services • Provide excellent customer service while greeting and checking youth in the center. • Engage with youth at the center in a meaningful and respectful manner assisting them with various resources offered at the center or in the community. • Respond to crisis situations in the space and de-escalate in a calm and professional manner. • Assist youth in accessing emergency housing. • Maintain the daily flow of the drop-in center by helping at the front desk, in the closet, computer lab, kitchen, or other areas as needed. • Perform other duties as assigned.


QUALIFICATIONS: • Minimum of B.A. degree in social services, extensive experience in lieu of degree • Minimum of 2 years’ experience working with youth experiencing homelessness or facing other barriers • Experience with a positive youth development and harm reduction approach • Excellent interpersonal and communication skills • High reliability and integrity • High degree of problem-solving skill • Positive attitude and willingness to do what it takes to meet youth needs • Ability to work independently, exercising good judgment and involving others when necessary. • Good crisis management skills and the ability to navigate stressful situations well. • Demonstrated ability to work and communicate effectively with people of diverse ethnic, economic, racial, and cultural backgrounds.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Face to Face we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

PHYSICAL DEMANDS AND WORKING CONDITIONS: • Ability to perform the duties outlined in the job description • Ability to perform duties and responsibilities typical of an office environment • Valid driver's license, insurance, and ability to drive in all MN driving conditions • Face to Face is subject to the government mandate requiring employee COVID vaccination. All employees will be required to get vaccinated. Appropriate accommodations for physical demands will be made for individuals with disabilities.

Face to Face

1165 Arcade Street
Saint Paul, MN 55106
Transit: On bus line