Drop-in Advocate (Food Service Focus)
Full-Time Drop-in Advocate (Food Service Focus) at Face to Face
Available Openings: 1
Industry: Non Profit
Pay Type: Hourly
Compensation: $21.00 - $21.50
Education Preferred: Yes
Education Level: Bachelor's Degree
E-Verify: Yes
Criminal Background: Case-by-Case Review

Face to Face Health and Counseling is a non-profit organization dedicated to advancing economic and health equity for youth ages 11–24. We do this work through a comprehensive approach that includes housing, mental health, medical, youth justice, education & employment, and community services. We take a strengths-based and trauma-informed approach to our work and center the needs of young people impacted by racism and other forms of oppression and marginalization. Founded in 1972, Face to Face serves more than 3,000 youth annually.

The Drop-in Advocate position is responsible for providing individualized support & basic needs assistance (including meals, personal hygiene, shower and laundry) and follow-up to support youth to overcome homelessness.

This position is 37.5 hours a week and requires some availability on evenings.

LOCATION: Essential Onsite – This role requires the employee to be onsite.

This is an hourly position at $21.00-$21.50 an hour based on qualifications.

Face to Face offers benefits which include health, dental, short-term disability, long-term disability, life insurance, 403b account (3% employer match) as well as 23 days of PTO and 11 paid holidays.

Face to Face is an Affirmative Action/Equal Opportunity Employer. Diverse groups, including persons of color, people with disabilities, and the LGBTQ community are encouraged to apply. Former clients are also encouraged to apply.


RESPONSIBILITIES: • Manage and execute all food service operations at SafeZone, including packing bag lunches and preparing/serving hot meals daily. • Manage kitchen inventory and create supply lists weekly for meal, snack bag, and food safety/handling needs. • Plan, prepare, and serve meals in accordance with MN Dept. of Health Guidelines (will provide training for this.) • Maintain clean, organized, and tidy kitchen space, following recommended daily cleaning tasks. • Provide excellent customer service while serving meals, checking youth in the center and answering phones. • Engage with youth at the center in a meaningful and respectful manner while assisting them with various resources offered at the center or in the community. • Respond to crises and de-escalate situations in a calm and professional manner. • Manage all tasks related to the front desk and resource room at SafeZone. • Maintain the daily flow of the drop-in center by working in the clothing closet, restocking center supplies, upkeep of common areas, and special projects that arise. • Collecting and recording appropriate data and completion of paperwork. • Provide basic needs/survival aide, crisis intervention, supportive services, information and referrals to run-away and homeless youth that enable youth to relocate from the streets to safe and stable housing situations. • Refer youth to agencies for supportive services, case management and mental health support. • Provides all services guided by the evidence-based principles for helping youth overcome homelessness. • Perform other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS: • Ability to perform the duties outlined in the job description. • Ability to perform duties and responsibilities typical of an office environment. • Able to be flexible, work under stress and to respond to emergencies/crisis • Must be able to travel in all weather conditions in MN • Face to Face is subject to the government mandate requiring employee COVID vaccination and/or weekly testing. All employees will be required to get vaccinated or submit to weekly COVID testing.

Appropriate accommodations for physical demands will be made for individuals with disabilities.


QUALIFICATIONS: • High School degree or equivalent required • B.A. in social services or equivalent education preferred; extensive experience in lieu of degree will be considered • Minimum of 2 years work experience working with the homeless or at risk youth • Ability to work independently, exercising good judgment in involving others when necessary • Experience with a positive youth development and harm reduction approach • Excellent interpersonal and communication skills • High reliability and integrity • Positive attitude and willingness to do what it takes to meet youth needs • Good crisis management skills and the ability to navigate stressful situations well • Knowledge of homelessness and its impact youth • Demonstrated ability to work and communicate effectively with people of diverse ethnic, economic, racial and cultural backgrounds • Reliable form of transportation for delivery and pickup of SafeZone supplies • A valid driver’s license and current automobile insurance are required (if using personal vehicle)

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Face to Face we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Face to Face

Contact: Madison Gately
1165 Arcade Street
Saint Paul, MN 55106
Transit: On bus line