Second Assistant Veterans Service Officer (Limited Duration)
Full-Time Second Assistant Veterans Service Officer (Limited Duration) at Ramsey County
Available Openings: 1
Industry: Direct Service/Social Services, Government
Pay Type: Salary
Compensation: $50,148.80 - $74,193.60 Annually
Education Preferred: Yes
Education Level: Bachelor's Degree
E-Verify: Yes
Criminal Background: Yes
Basic Function

This Limited Duration Vacancy is in Veterans Services and currently funded through the end of December 2023. 

Serves as an advocate for veterans, dependents, and their families living in Ramsey County; provides education, guidance and hands on assistance with accessing benefits and assistance programs provided by county, state and federal entities; initiate, develop, and submit claims and applications for benefits earned by service in the US. Military; works directly with veterans and those advocating for veterans by providing case management services and referrals to a wide-range of community resources; and to perform related duties as assigned.

**The position is currently approved through 2023, depending on program funding and needs. Limited duration, unclassified positions, may become benefits eligible based on your schedule.***  

Flexible Workplace
This position is identified under the designation of ‘flex work eligible’, meaning that the employee can formally opt to be in-office full-time or work a flex schedule in which at least two-days per week are performed in office and other days can be performed in a remote-first environment. Regardless of selection, the position carries expectations regarding on-site responsibilities and will require schedule flexibility beyond the minimum expectations set forth in the county’s flexible workplace policy. To view Ramsey County’s Flexible Workplace policy, go to: Flexible Workplace policy (Download PDF reader).

If an internal candidate is selected, salary will be set in accordance with the personnel rules, i.e. promotion, transfer, or voluntary reduction.

To view or print a copy of the complete Ramsey County job (class) description for this job, go to: Job Descriptions. Once at this page, you can browse the alphabetical list of job descriptions.

Definition of Unclassified from the Ramsey County Personnel Act:
Subdivision 1. General. "The appointing authority may discharge employees in the unclassified service with or without cause. Employees in the unclassified service have no right to a grievance appeal from discharge or other disciplinary action under sections 383A.281 to 383A.301. An employee in an unclassified position shall not have tenure but shall be entitled to all benefits associated with tenure such as vacation leave, sick leave, health insurance, and other benefits as determined by the county board."

Criminal Background Checks:  May/may not be required as directed by Ramsey County Employment Background Policy.  Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.

E-Verify Participation:  Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.
Equal Opportunity Employer:  Ramsey County provides equal access to employment, programs and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, marital status, sexual orientation or gender identity, public assistance or national origin.

To print a paper application for this posting click Paper Application (Download PDF reader). You will need to print off this posting and also answer the supplemental questions associated with this exam and submit them if you complete a paper application.

For further information regarding this posting, please contact or by phone at (651) 266-2703.



Examples of Work Performed
  1. Attend regular trainings provided by the Veterans Administration and Minnesota Department of Veteran’s Affairs to develop and maintain expertise needed to act as an advocate for veterans, their dependents and survivors.
  2. Interpret federal, state and county laws, regulations and policies in advising veterans and their survivors concerning entitlements, benefits and other related issues.
  3. Interview veterans and their survivors who may be eligible for compensation, pension, or dependency benefits. 
  4. Gather and assemble essential information to build effective claims.
  5. Obtain, review, and submit all necessary forms, documentation and correspondence in connection with claims and applications for benefits provided by the Veterans Administration, Minnesota Department of Veterans Affairs, other state and county benefit programs and local community partners serving veterans, their survivors and dependents.
  6. Work directly in partnership with the U.S. Department of Veterans Affairs, Minnesota Department of Veterans Affairs, Ramsey County departments and other entities serving Ramsey County veterans to facilitate access for veterans to available programs and services.  
  7. Develop presentation materials for use in trainings to educate the general public concerning the availability of veteran’s benefits.
  8. Conduct outreach activities and do presentations at assisted living, skilled nursing, county and state departments, hospitals, homeless shelters, and veteran’s organizations in order to explain the veterans programs and benefits available to veterans.
  9. Create and maintain complete veteran records in veteran data system used by the office staff.
  10. Respond to people in crisis situations to provide short and long term case management, assist with problem solving, accessing resources, and provide referrals to essential services and supports.
  11. Conduct targeted outreach to homeless and justice involved veterans living in the community, in unsheltered locations or in correctional facilities, and provide transportation or arrange for transportation of clients to medical appointments, court hearings and other services.  
 (The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification.  Regular attendance according to the position’s management approved work schedule is required.)

ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11.


Minimum Qualifications

Education: Bachelor’s degree in sociology, psychology or a related field.

Experience:  Two or more years of experience interpreting policies and procedures to the public or providing social service counseling and assistance to veterans or special classes of people.

Substitution:  A combination of two years of education in sociology, psychology or a related field and four years of experience interpreting policies and procedures to the public or providing social service counseling and assistance to veterans or special classes of people may be substituted for the education requirement.

Certifications/Licensure:  May require driver’s license depending on area assigned.

Other:  Must be a veteran (a citizen of the United States or a resident alien who has separated under honorable conditions from any branch of the armed forces of the United States after having served on active duty for 181 consecutive days or by reason of disability incurred while serving on active duty) as determined in Minnesota State Statute 197.447.  Ability to complete the federal and state training required to become accredited as a Veteran Service Officer.  Ability to obtain a required security clearance with the Veterans Administration to gain access to the Veterans Benefits Management System and other veterans benefit systems accessed by PIV card. Applicants must submit a copy of their DD-214 which includes their character of service. 

Exam/Screening Process Information

Applicants who meet the minimum qualifications for either position will be forwarded to the hiring department/manager for consideration for these limited duration, unclassified positions. Candidates appointed to limited duration, unclassified positions may become eligible for benefits based on schedule. The limited duration assignments are anticipated to end before or near 2024, as determined by the department.

Ramsey County

Plato Building
90 West Plato Boulevard
Saint Paul, U.S., Minneaota 55107
Transit: On bus line