Information Systems (IS) Technology and Operations Manager
Full-Time Information Systems (IS) Technology and Operations Manager at Ramsey County
Available Openings: 1
Industry: Government, Technology
Pay Type: Salary
Compensation: $99,374.76 - $147,553.67
Education Level: Bachelor's Degree
E-Verify: Yes
Basic Function

Ramsey County is currently in search of a Technology and Operations Manager to oversee the end-user support functions in Information Services. This managerial position reports directly to the Chief Information Officer (CIO) and entails leading a team of IT professionals who provide support services to more than 4,000 users. The successful candidate will be accountable for ensuring efficient and effective division operations and management, with a focus on resource and capacity management, goal and priority setting, implementation of industry-standard frameworks, technical training development, and collaboration with multiple stakeholders to ensure top-notch service delivery and customer satisfaction. Additionally, as a member of the department's leadership team, this manager will contribute to the county's IT strategic planning and policy-setting endeavors.

The basic functions of this position are to manage all activities of the Customer Solutions division or other areas of the Department of Information Services as assigned, relating to the strategic planning, analysis, design, development, implementation, operation, support and maintenance of technology for all departments of Ramsey County; and perform related duties as assigned.

Flexible Workplace
This position is identified under the designation of ‘flex work eligible’, meaning that the employee can formally opt to be in-office full-time or work a flex schedule in which at least two-days per week are performed in office and other days can be performed in a remote-first environment. Regardless of selection, the position carries expectations regarding on-site responsibilities and will require schedule flexibility beyond the minimum expectations set forth in the county’s flexible workplace policy. To view Ramsey County’s Flexible Workplace policy, go to: Flexible Workplace policy (Download PDF reader).

Covid 19
All job offers are conditioned on the candidate being fully vaccinated against COVID-19 with a vaccine authorized for emergency use or FDA-approved.  You will be required to show proof of vaccination on or before your first day of employment and complete a form certifying that you are vaccinated.  Religious and medical exemptions or reasonable accommodations will be considered upon request as required by applicable law.

This position will remain open for application until filled. Applicants should respond promptly as initial screening of resumes and letters of interest will occur tentatively on March 30th, 2023.   

If an internal candidate is selected, salary will be set in accordance with the personnel rules (i.e., promotion, transfer, or voluntary reduction).

To view or print a copy of the complete Ramsey County job (class) description for this position, go to: Job Descriptions. Once at this page, you can browse the alphabetical list or search for a job description.


Examples of Work Performed
  1. Promote a diverse, culturally competent, and respectful workplace. 
  2. Manage the activities of assigned division with responsibility for planning, staffing, forecasting, supervising and directing all functions within the division; direct the activities of the division through the coordination and supervision of division supervisors, and their teams.
  3. Manage the evaluation and selection of hardware and software related to the development or acquisition of technology on a county-wide basis.
  4. Provide customer support, coordinating technical issues and resolving technology problems, encompassing all end user technologies.
  5. Lead and manage short, long-range, and strategic planning for and scheduling of the people and technology to support large-scale information technology projects from inception through implementation; develop and maintain divisional plans; assists in the department's physical site preparedness and security, and the continued maintenance thereof.
  6. Participate in the activities of the department's management team and implements departmental objectives as they relate primarily to divisional goals and activities.
  7. Assess, in cooperation with supervisors, the division's training and development needs; develops an overall training plan for the division; and work through supervisors to implement individual training and development plans for staff.
  8. Manage and oversee the administration of personnel activities, including hiring, promoting, evaluating, training, assigning work responsibilities, and establishing performance standards and reviews, within division.
  9. Establish and implement technical policies and standards.
  10. Implement and support adoption of industry standard best practices and frameworks to mature IS/IT processes.
  11. Review the work progress of divisional projects and activities to ensure they are in compliance with the planned schedule and budget; responds to major issues involving the work of outside vendors or consultants as necessary.  Meet with customers to review division’s performance and customer needs.
  12. Identify opportunity to improve enterprise systems to support business processes and utilize emerging technologies.   Anticipate and react to major technology changes.
  13. Develop and manage the budget for hardware and software.
(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification.  Regular attendance according to the position’s management approved work schedule is required.)
ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13.


Minimum Qualifications

Education: Bachelor's Degree in computer sciences or a related field.
Experience: Seven years of progressive experience managing hardware systems, or software and networks; including three years of experience in a supervisory capacity.

Substitution: Successful completion of a two-year vocational school computer programming course and two years of server hardware and server-based operating system administration, or data network and network device support experience, may substitute for the bachelor’s degree requirement for this class.
An additional 4 years of experience managing hardware systems or software and networks may substitute for the bachelor’s degree.
Certifications/Licensure: None.

Exam/Screening Process Information

This position will remain open for application until filled. Applicants should respond promptly as initial screening of resumes and letters of interest will occur on March 30th, 2023.
This is an unclassified, at-will position, holding a confidential relation to the department head or elected official. This position requires an open screening and selection process. There is no exam for this unclassified, at-will, position. All applicants who meet the minimum qualifications will be forwarded to the department for consideration. Please read below for further instructions.
Definition of Unclassified from the Ramsey County Personnel Act:
Subdivision 1. General. "The appointing authority may discharge employees in the unclassified service with or without cause. Employees in the unclassified service have no right to a grievance appeal from discharge or other disciplinary action under sections 383A.281 to 383A.301. An employee in an unclassified position shall not have tenure but shall be entitled to all benefits associated with tenure such as vacation leave, sick leave, health insurance, and other benefits as determined by the county board."

Interested candidates may apply by completing the online application and submitting a letter of interest and resume. Your letter of interest should include a brief (one page) narrative describing your interest in this position, understanding of the duties, and why you feel you are a suitable candidate for the position.
The letter of interest, resume and the application may be sent electronically by attaching the materials to the online postingIf you have difficulty uploading your materials, you may contact Jolie Vu at or by phone at 651-266-2723 for assistance.
To print a paper application for this posting click Paper Application (Download PDF reader).
Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.
E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.  If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment.  Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.
Equal Opportunity Employer: Ramsey County provides equal access to employment, programs and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, marital status, sexual orientation or gender identity, public assistance or national origin.
For further information regarding this posting, please contact or by phone at (651) 266-2723. 

Ramsey County

Contact: Gaohleechi Vu
121 7th Place E
Saint Paul, MN, MN 55101
United States
Transit: On bus line