Assists members with financial products and services in a professional and courteous manner
Responsibilities
Essential Functions and Basic Duties
- Completes efficient and accurate performance of teller functions
- Primary contact for questions regarding member transactions
- Receives share deposits and loan payments
- Processes cash advances, traveler’s checks, official checks, money orders and other financial transactions
- Monitors deposit amounts and examines documents for endorsement and negotiability
- Greets and directs the flow of traffic to the appropriate staff and departments
- Responsible for maintaining front desk inventory of applications, marketing materials, etc.
- Processes file maintenance regarding address changes, updates and check orders
- Acquires and maintains advanced knowledge of credit union products, services, promotions, and marketing materials
Qualifications
Leadership and Professionalism
• Maintains timely and regular attendance to meet member needs
• Easily adapts to change and embraces new ideas
• Prioritizes and manages multiple demands
• Models Hiway GPS core values and service expectations
• Meets scorecard performance goals
• Adheres to any and all current and/or future policies, procedures, and guidelines
• Assumes all duties as assigned by management
Skills, Knowledge and Abilities
• Verbal and written communication skills
• Reasoning and analytical skills
• Well organized, efficient, detail-oriented and able to work independently or on a team
• Ability to perform basic mathematical calculations
• Flexibility to meet the changing demands of the organization
Physical Requirements
• Prolonged periods sitting and/or standing at a desk in a stationary position and working on a computer (70% or more)
• Constant Use of hands/fingers for constant use of a computer or other office equipment
• Occasional stooping, kneeling, or crouching to maintain files
• Ability to talk/hear/see to communicate ideas and information so others will understand, and to observe details at close range
• Must be able to lift up to 30 pounds at times.
Hiway Credit Union
Saint Paul, Ramsey, MN 55103
US
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