Help Desk Training
This free, online training is ongoing all year long.
The training track will prepare participants to communicate with various types of customers and help them identify the issues they face with their PC or applications. Learning objectives will include how to handle conflict, qualify and isolate issues and remediate the issues either through resolving them yourself or escalating the issue to another team within the IT organization.
The best help desk employees are generally the ones that can communicate effectively and explain how the customers’ needs are being met and make the customer feel like they are getting the service they desire.
Prerequisites: GED or HS Diploma, typing test, educational assessments